Hotel Front Desk Manager

Our establishment is a well-regarded hotel located in Southfield, MI, committed to delivering outstanding hospitality and memorable guest experiences. We pride ourselves on a culture that fosters professional growth, values teamwork, and prioritizes service excellence. With a focus on maintaining seamless hotel operations and elevating guest satisfaction, our hotel has built a strong reputation within the local market and continues to thrive by offering exceptional accommodations and attentive service.

We are currently seeking a dedicated Front Office Manager to join our leadership team. This role is pivotal in managing the Front Desk and Guest Services operations, ensuring guests receive top-tier service from the moment they arrive until their departure. The Front Office Manager will lead recruitment, training, and development initiatives for the Front Desk team, oversee scheduling, labor management, and payroll, and address guest concerns and service recovery effectively. This position commands a salary range of $45,000 to $50,000 annually and offers a comprehensive benefits package including paid time off and opportunities for career advancement. The ideal candidate will be a hospitality professional who thrives in fast-paced environments, has a passion for service excellence, and demonstrates strong leadership capabilities. This role involves coordinating closely with various departments such as Housekeeping, Engineering, and Sales to ensure smooth operations across the hotel.

As a Front Office Manager, you will be instrumental in driving guest satisfaction scores by fostering a team culture focused on accountability and exceptional service delivery. You will handle operational escalations, manage billing accuracy, cash handling, and financial controls, and support revenue growth through room upgrades and upselling initiatives. Proficiency with property management and reservation systems is preferred to efficiently manage room inventory and reservations. If you are eager to contribute to an exceptional hospitality experience and grow professionally within a supportive and dynamic hotel environment, this role offers an excellent opportunity to make a significant impact and advance your career in hotel management.