Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.50 - $1.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
paid vacation/sick/holidays
medical/dental/vision insurance
Life Insurance and AD&D
long term disability
short term disability
employee assistance plan
Job Description
Skagit Valley Casino Resort is a premier hospitality and entertainment destination known for its vibrant casino gaming, luxurious accommodations, and exceptional guest services. Situated in a picturesque setting, the resort attracts visitors from across the region seeking an immersive experience filled with excitement, relaxation, and top-tier amenities. Skagit Valley Casino Resort is dedicated to providing an outstanding environment for both guests and employees, fostering a community where customer service and guest satisfaction are paramount. The resort offers a dynamic atmosphere combined with opportunities for career growth and employee development, making it a desirable place to work within the hospitality and entertainment industry.
We are currently seeking a friendly, detail-oriented Front Desk Agent to join our team. This role is crucial in creating a welcoming and seamless experience for every guest. As the first point of contact, the Front Desk Agent represents the resort's commitment to excellence and hospitality. This position requires a high level of professionalism, strong communication skills, and the ability to multitask efficiently under busy conditions. The agent will be responsible for managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries with a courteous and helpful attitude. By maintaining accurate guest accounts and staying informed about current rates, promotions, and events, the Front Desk Agent ensures guests receive relevant and timely information to enhance their stay. This role demands both patience and precision, as agents must respond effectively to billing concerns while maintaining the resort's high standards of service.
The position involves high interaction with guests via phone and in-person, requiring the ability to manage multi-line phone systems with professionalism and prioritize guest needs effectively. The ideal candidate will have prior experience in front-line guest services, particularly within a hotel or hospitality setting, and be proficient in computer usage, including familiarity with property management systems. Physical stamina is necessary, as the role requires extended periods of standing and walking in a fast-paced work environment, along with some manual tasks such as lifting objects up to 20 pounds.
This is a full-time position with PM shifts, including weekends and holidays, emphasizing the need for reliability and flexibility. The compensation package includes comprehensive benefits such as paid leave, medical, dental, and vision insurance, life and disability coverage, as well as employee assistance programs. Joining the Skagit Valley Casino Resort team means becoming part of a dedicated workforce committed to creating memorable guest experiences and fostering a supportive and rewarding work culture.
We are currently seeking a friendly, detail-oriented Front Desk Agent to join our team. This role is crucial in creating a welcoming and seamless experience for every guest. As the first point of contact, the Front Desk Agent represents the resort's commitment to excellence and hospitality. This position requires a high level of professionalism, strong communication skills, and the ability to multitask efficiently under busy conditions. The agent will be responsible for managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries with a courteous and helpful attitude. By maintaining accurate guest accounts and staying informed about current rates, promotions, and events, the Front Desk Agent ensures guests receive relevant and timely information to enhance their stay. This role demands both patience and precision, as agents must respond effectively to billing concerns while maintaining the resort's high standards of service.
The position involves high interaction with guests via phone and in-person, requiring the ability to manage multi-line phone systems with professionalism and prioritize guest needs effectively. The ideal candidate will have prior experience in front-line guest services, particularly within a hotel or hospitality setting, and be proficient in computer usage, including familiarity with property management systems. Physical stamina is necessary, as the role requires extended periods of standing and walking in a fast-paced work environment, along with some manual tasks such as lifting objects up to 20 pounds.
This is a full-time position with PM shifts, including weekends and holidays, emphasizing the need for reliability and flexibility. The compensation package includes comprehensive benefits such as paid leave, medical, dental, and vision insurance, life and disability coverage, as well as employee assistance programs. Joining the Skagit Valley Casino Resort team means becoming part of a dedicated workforce committed to creating memorable guest experiences and fostering a supportive and rewarding work culture.
Job Requirements
- Must be at least 18 years of age
- high school diploma or GED
- minimum one-year experience in front line guest service
- experience working on computers in a Windows based environment
- minimum one-year experience in cashiering, including experience with credit transactions, till reporting, and/or daily shift transactions
- must be able to manage high volume multi-line phone systems, prioritizing between guests on the phone and in person while maintaining a high level of quality guest service
- must be able work with and understand credit, billing, rate schedules, discount information and have ability to execute basic math functions
- must be effective at listening to, understanding, and clarifying concerns and issues raised by guests and co-workers
- must be able to communicate information verbally and in written form, in a clear, concise, and professional manner
- must exhibit a high level of integrity, initiative and self-accountability
- must be able to spend extended periods of time walking, standing or bending
- must be able to work in a fast-paced environment, manage multiple priorities simultaneously
- must be willing and able to work non-traditional schedules, including nights, weekends and holidays while maintaining standards of attendance and punctuality
- must be able to bend, reach, kneel, twist, and grip items while working from assigned work area
- must also lift, or otherwise move objects and/or exert up to 20 pounds of force
Job Qualifications
- Must be at least 18 years of age
- high school diploma or GED
- minimum one-year experience in front line guest service
- preferred one-year experience at hotel front desk or experience in either commissioned retail sales or comparable front-line or hospitality/travel industry setting
- experience working on computers in a Windows based environment
- preferred experience with hotel property management systems
- minimum one-year experience in cashiering, including experience with credit transactions, till reporting, and/or daily shift transactions
Job Duties
- Directly responsible for friendly, efficient, and courteous check-in and check-out of guests
- answers incoming telephone calls
- creating reservations over the phone and in person
- accurately maintains guest accounts, including responding to billing inquiries and disputes
- maintains awareness of current and future rates, discounts, promotions and events
- conveys relevant details in a clear and precise manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
