Hotel Front Desk Agent — Opera Experience Required

We are a distinguished hotel seeking to enhance our team with an experienced Hotel Front Desk Agent. Our establishment prides itself on delivering exceptional hospitality services and maintaining a warm, welcoming environment for all our guests. As a professional lodging facility, we commit to providing a seamless experience from check-in to check-out, ensuring our guests feel valued and well cared for throughout their stay.

This role is vital to the smooth operation of our front desk and overall guest satisfaction. The Hotel Front Desk Agent position requires in-depth knowledge and hands-on experience with Opera Property Management System (PMS), which is essential for managing reservations, guest information, and payment processing efficiently. This is not an entry-level opportunity; we are seeking candidates with proven experience in hotel front desk operations who can uphold our high standards of professionalism and service.

The successful applicant will play a key role in creating a memorable first impression and sustaining the excellence of our hospitality. As the first point of contact for guests, the Front Desk Agent will be responsible for greeting guests warmly, managing check-in and check-out processes, handling reservations accurately, and responding promptly to guest inquiries and requests. The position also involves operating the telephone system, processing payments, and maintaining precise front desk records to ensure the accuracy of guest information and billing.

In this fast-paced role, the ideal candidate must demonstrate reliability, strong communication skills, and a calm demeanor under pressure. They must be well-presented and possess a genuine commitment to providing outstanding guest service. Flexibility in working hours is crucial, including availability for weekends and varied shifts to meet the needs of our hotel operations.

We offer a competitive pay range of $18.00 to $20.00 per hour for this in-person position, reflecting the importance of experience and skill in operating the Opera PMS and delivering excellent front desk support. Joining our team means becoming part of a professional and supportive environment where your expertise is valued and where you can contribute to the continued success of our hotel.

If you are someone with validated Opera PMS experience, able to adapt to flexible scheduling, and dedicated to enhancing the guest experience with meticulous and friendly service, we encourage you to apply today. This position is ideal for a motivated individual who understands hotel operations thoroughly and strives to maintain accuracy and organizational excellence in front desk procedures.