Hotel Front Desk Agent

The Best Western Premier Bridgewood Resort Hotel & Conference Center is a well-established hospitality leader located in Neenah, WI, within the Fox Cities region. Known for its commitment to excellent service, quality dining, and strong community involvement, this locally owned hotel has earned the prestigious "Best of the Valley" recognition. As a respected destination for both leisure and business travelers, the hotel combines comfort and refined amenities with unparalleled guest experiences. The hotel fosters a growth-oriented culture, encouraging personal and professional development of its team members to ensure a cohesive work environment that supports success and satisfaction. The Best Western Premier Bridgewood Resort Hotel offers a range of accommodations, full conference facilities, and dining options, including Batley’s Grill & Bar, making it a preferred choice for visitors seeking both relaxation and convenience.

The Front Desk Agent role at the Best Western Premier Bridgewood Resort Hotel is a vital position that serves as the primary point of contact for guests throughout their stay. This part-time role offers shifts from 7am to 3pm and 3pm to 11pm, with weekly hours ranging from 16 to 25 hours, and requires flexibility to work weekends and holidays. The duties involve not only handling check-ins and check-outs efficiently but also providing concierge-level assistance by offering information about hotel amenities, local attractions, and dining options. The role demands excellent interpersonal skills, professionalism, and a commitment to resolving guest concerns promptly to maintain high satisfaction levels.

As a Front Desk Agent, you will manage front desk operations such as processing reservations, balancing cash and credit reports, operating the Property Management System (PMS) and telephone switchboard, and maintaining the front desk and lobby areas in a neat and welcoming state. This position requires multitasking abilities and a readiness to collaborate with other team members to ensure seamless guest services. The ideal candidate will exhibit strong communication skills, a service-oriented demeanor, and the ability to operate various hotel and room equipment to assist guests effectively. In return, the hotel offers a supportive team environment with excellent perks including discounted meals, hotel stays, team member swim days, and paid time off, emphasizing a strong appreciation for its workforce.