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Hotel Dining Server — Friendly, Fast-Paced Guest Service
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Company-funded HRA
Vision Insurance
flexible spending accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee assistance program
401k plan – traditional & roth options with employer match
Hotel Discount Travel Program for Associates & Family
Exclusive associate discounts – travel, entertainment, & retail
Training and development programs
Job Description
Cambria Hotel Portland Downtown Old Port, located at 25 Hancock Street, Portland, ME 04101, is a distinguished property under the Colwen Hotels brand known for its commitment to providing high-quality hospitality services in a welcoming and vibrant setting. As part of the Cambria Hotels portfolio, the Portland Downtown Old Port location offers guests a blend of modern comfort and local charm, making it a preferred destination for travelers seeking both business and leisure accommodations. The hotel prides itself on its exceptional guest service, stylish ambiance, and convenient location within Portland's historic Old Port area, which is rich with dining, shopping,... Show More
Job Requirements
- Must be at least 18 years of age
- Excellent interpersonal and customer service skills
- Ability to solve problems
- Ability to operate point-of-sale system
- Ability to work quickly and efficiently
- Organizational and time management skills
- Ability to work with a team
- Ability to maintain personal hygiene
- High school diploma or equivalent preferred
- Previous experience as a server preferred
- Ability to work 7-day rotational schedule, including nights, weekends and holidays
Job Qualifications
- Previous experience as a server preferred
- High school diploma or equivalent preferred
- Excellent interpersonal and customer service skills
- Ability to operate point-of-sale system
- Organizational and time management skills
- Ability to work with a team
- Ability to maintain personal hygiene
Job Duties
- Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible)
- Take food and beverage orders and deliver to the kitchen
- Deliver food, beverages, condiments, and other requested items
- Answer questions regarding the menu
- Maintain knowledge of all menu items and composition
- Ensure that food is prepared correctly and to the guest’s satisfaction
- return incorrect or improperly cooked items to the kitchen
- Collect plates and clear table as guests finish their meal
- Adhere to all applicable Colwen and brand standards for food and beverage service and compliance with state liquor policies
- Clean designated areas in accordance with defined procedures
- Ensure sideboards are adequately stocked
- Set tables to standards, and ensure that all items are clean and in good repair
- Prepare guest checks and collect payment
- Assist with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments
- Perform other related duties as assigned, you may be required to perform a variety of duties in multiple departments during a shift
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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