Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Competitive wage plus commissions
Paid vacation
Health Insurance
Wellness plans
Paid sick time
401k plan
flexible schedule
Employee Discounts
fun work environment
Recognition celebrations
Job Description
Historic Tours of America is a renowned company dedicated to sharing the rich heritage and cultural history of various iconic cities through immersive and educational tours. As a leader in the tourism and hospitality industry, Historic Tours of America operates a fleet of the original orange-and-green Old Town Trolleys, which have been a staple in cities like Savannah, GA, for over 25 years. The company prides itself on delivering memorable experiences to visitors by combining history, entertainment, and outstanding customer service. With a strong emphasis on preserving the stories of the past, Historic Tours of America showcases popular attractions and hidden gems in each location it serves, making it a favorite among tourists and locals alike. Committed to fostering a fun and dynamic work environment, the company encourages its employees, referred to as CASTmembers, to embrace their roles with enthusiasm and a genuine passion for hospitality and storytelling.
The Hotel Concierge role at Historic Tours of America, located in Savannah, GA, offers a full-time opportunity for individuals passionate about guest services and the rich history of the city. This position is integral to ensuring guests receive outstanding assistance when booking tours and attractions, helping to create an unforgettable vacation experience. The role includes comprehensive paid training, preparing candidates thoroughly to excel as a Hotel Concierge. Day-to-day responsibilities include guiding visitors through available tour packages, maintaining accurate sales records, handling transactions, and managing ticket inventories. The ideal candidate is someone who enjoys working independently while upholding high standards of professionalism and guest satisfaction. They should be comfortable working in a fast-paced environment that demands adaptability, excellent communication skills, and the ability to handle stressful situations with grace. Being a Hotel Concierge with Historic Tours of America means becoming part of a vibrant team dedicated to sharing the fascinating stories and culture that make Savannah a unique destination. The company offers competitive wages plus commissions, paid vacations, and health and wellness plans for full-time employees, as well as a variety of flexible schedules suitable for diverse lifestyles. This role is perfect for those who love history, enjoy sales and customer service, and seek a rewarding career in the hospitality industry while becoming a part of a fun and supportive work family.
The Hotel Concierge role at Historic Tours of America, located in Savannah, GA, offers a full-time opportunity for individuals passionate about guest services and the rich history of the city. This position is integral to ensuring guests receive outstanding assistance when booking tours and attractions, helping to create an unforgettable vacation experience. The role includes comprehensive paid training, preparing candidates thoroughly to excel as a Hotel Concierge. Day-to-day responsibilities include guiding visitors through available tour packages, maintaining accurate sales records, handling transactions, and managing ticket inventories. The ideal candidate is someone who enjoys working independently while upholding high standards of professionalism and guest satisfaction. They should be comfortable working in a fast-paced environment that demands adaptability, excellent communication skills, and the ability to handle stressful situations with grace. Being a Hotel Concierge with Historic Tours of America means becoming part of a vibrant team dedicated to sharing the fascinating stories and culture that make Savannah a unique destination. The company offers competitive wages plus commissions, paid vacations, and health and wellness plans for full-time employees, as well as a variety of flexible schedules suitable for diverse lifestyles. This role is perfect for those who love history, enjoy sales and customer service, and seek a rewarding career in the hospitality industry while becoming a part of a fun and supportive work family.
Job Requirements
- No prior knowledge required
- Paid training provided
- Demonstrate mathematical and sales skills
- Ability to stand for long periods and tolerate various weather conditions
- Ability to work independently within established rules
- Ability to handle stressful situations and difficult people professionally
- Ability to communicate fluently in English
- Ability to work flexible shifts including days, evenings, weekends, and holidays
Job Qualifications
- High school graduate or equivalent preferred
- Customer service experience preferred
- Sales experience preferred
- Ability to read, write, and speak fluent English
- Strong interpersonal and communication skills
- Demonstrated ability to handle money accurately
- Ability to work flexible shifts including weekends and holidays
Job Duties
- Effectively sell the appropriate tour package to guests based on product knowledge and pricing
- Handle monetary transactions accurately and maintain cash drawer balance
- Secure and maintain ticket inventory and company assets
- Provide exceptional customer service by answering questions and assisting guests with tour selections
- Work independently while adhering to company rules and guest satisfaction standards
- Manage stressful situations professionally with a pleasant demeanor
- Communicate fluently in English with guests and team members
Job Criteria
Experience
No experience required
Job Location
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