Hotel Bellman / Luggage Assistant

West Valley City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $11.50 - $15.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Discounted parking

Subsidized transit passes

Vacation Time

Paid Time Off

Job Description

Marriott Downtown at City Creek is a premier hotel located in the dynamic heart of downtown Salt Lake City, Utah. Positioned directly across from The Salt Palace Convention Center and just a block from the TRAX light rail system, this hotel offers an unmatched location that bridges urban excitement with connections to outdoor adventures. As a cornerstone of hospitality in Salt Lake City, Marriott Downtown at City Creek combines modern design with warm, attentive service to create a memorable experience for both leisure and business travelers. Our hotel is ideally situated to serve guests attending conventions and events, making us a bustling hub of activity and an exciting place to work.

We are seeking enthusiastic and dedicated individuals to join our vibrant team as Bellpersons. In this role, you will be the first and lasting impression for our guests, providing courteous assistance with luggage, greeting them warmly, and ensuring they feel welcomed throughout their stay. The Bellperson is essential to maintaining the hospitality and professionalism that Marriott is known for. This fast-paced role demands someone who can effortlessly navigate the lobby, assist guests with their needs, and provide information about our facilities and the surrounding area.

At Marriott Downtown at City Creek, we value the contributions of every team member and are committed to fostering a supportive atmosphere that encourages career growth and development. We understand the importance of work-life balance and provide a comprehensive benefits package including medical, dental, and vision insurance, discounted parking, and subsidized TRAX passes. Additionally, we support diversity and inclusion, welcoming candidates from all backgrounds, including military veterans. Together, we strive to create not just a workplace but a community dedicated to exceptional guest experiences and professional excellence.

If you are passionate about hospitality and ready to provide exceptional service in an exciting downtown setting, consider starting or advancing your career with us. Apply now and embark on a rewarding journey with Marriott Downtown at City Creek, where your efforts enhance the experiences of guests from all over the world.

Job Requirements

High school diploma or equivalent
previous hotel experience preferred
valid driver’s license with a clean driving record
ability to lift and carry heavy luggage up to 75 pounds
strong communication skills both verbal and written
ability to work flexible hours including weekends and holidays
willingness to perform physical tasks such as bending, stooping, kneeling and walking
ability to provide excellent guest service in a fast-paced environment with a friendly and courteous manner

Job Qualifications

High school diploma or equivalent
hotel experience preferred
ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
ability to drive vans, limousines, and automobiles with an excellent driving record as verified by a motor vehicle report
ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs with sufficient manual dexterity
ability to stand, walk and/or sit and continuously perform essential job functions
perform tasks requiring bending, stooping, kneeling and/or walking
effective verbal and written communication skills, with ability to adapt communication style

Job Duties

Show guests to room assisting with their luggage
explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions
check luggage for hotel guests both for day and overnight
maintain the designated station in the lobby, standing alert to be easily summoned for fronts
open doors and greet guests in a friendly and courteous manner
maintain the cleanliness of the bell stand, lobby, and baggage room
keep lobby door and windows clean when not busy with guests
post the daily events board and entertainment board in the lobby
maintain an open communication line through all shifts by proper use of intershift log
deliver messages and valet to guest rooms
perform pick-ups and drop-offs at the airport for guests in a timely and friendly manner and inspect vehicles
may perform the duties of a valet as required
assist front desk with key inventory twice weekly
comply with attendance rules and be available to work on a regular basis
perform any other job-related duties as assigned