Hotel Assistant General Manager

Newport Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,200.00 - $69,400.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Career Development

Job Description

Hyatt Place Anaheim Convention Center is a leading hospitality establishment known for its commitment to delivering exceptional guest experiences through attentive and caring associates. Recognized for its convenient location and modern amenities, Hyatt Place Anaheim caters to both business and leisure travelers, offering a blend of comfort, style, and functionality. The hotel prides itself on a welcoming atmosphere where guest satisfaction and operational excellence are at the forefront of every service interaction. The hotel's culture emphasizes teamwork, innovation, and attention to detail, ensuring every guest encounter is memorable and meaningful.

The position of Assistant General Manager at Hyatt Place Anahe... Show More

Job Requirements

possesses excellent leadership skills, analytical, and computer skills
passion for guest service and ability to collaborate with other departments and contribute to a harmonious work environment
ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
available to work a flexible schedule, including evenings, weekends, and holidays
college degree preferred or 4 years of related experience and/or training or an equivalent combination of experience and education
excellent English speaking, reading, and writing skills
bilingual in English and Spanish
ability to write reports, business correspondence, and procedure manuals
ability to effectively present information and respond to questions from groups of managers, employees, guests, visitors, and vendors

Job Qualifications

college degree preferred or 4 years of related experience and/or training or an equivalent combination of experience and education
possesses excellent leadership skills, analytical, and computer skills
passion for guest service and ability to collaborate with other departments and contribute to a harmonious work environment
excellent English speaking, reading, and writing skills
bilingual in English and Spanish preferred
ability to write reports, business correspondence, and procedure manuals
ability to effectively present information and respond to questions from groups of managers, employees, guests, visitors, and vendors

Job Duties

assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
attracts, retains, and motivates employees
hires, trains, develops, empowers, coaches, and counsels
conducts performance and salary reviews
resolves problems
provides open communication vehicles
disciplines
and terminates, as appropriate
maintains accurate records, including assisting in the overview of the month-end process, closing of financial statements, accounts receivable and payables, and weekly and monthly reporting as designated by the absence or direction of the hotel General Manager
assist the hotel General Manager in developing, implementing, and managing the department's annual budget, business/marketing plan, forecasts, and objectives to meet/exceed management expectations
conducts or assists in conducting staff meetings and all associate meetings
responsible for oversight of all departments in the hotel, as deemed appropriate by the hotel's General Manager
adheres to all franchise and company procedures and regulations, as well as standard operating procedures
receives and resolves or assists in resolving guest complaints and employee issues
performs functions of the General Manager in their absence
covers shifts in all departments as scheduled by the General Manager
assists with sales and marketing efforts as directed
answers inquiries pertaining to hotel policies and services
leads and maintains the hotel's safety program to ensure the appropriate protection for all hotel guests, staff members, and company assets
serving as a fully trained resource on all relevant systems, including Opera, Colleague Advantage, Reserve, BOB, and all third-party booking platforms
being fully proficient in all front office roles, including Front Desk Agent, Supervisor, and Night Auditor, and stepping in as needed to support operations
assisting with front office team training, scheduling, and ongoing performance support to ensure consistent delivery of service excellence
supporting the Front Office Manager in achieving departmental goals, ensuring alignment with brand standards and property objectives
overseeing daily food and beverage operations to ensure efficiency, quality, and consistency across all outlets
ensuring exceptional service and guest satisfaction in food and beverage
managing menus, inventory, purchasing, and vendor relationships
leading, training, and scheduling food and beverage staff to maintain optimal performance
monitoring and managing budgets, labor, and expenses to maximize profitability
ensuring compliance with health, safety, and brand standards in food and beverage
reviewing financial reports and implementing strategies to control costs and drive revenue growth

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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