Host/Hostess T

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

meal discounts

flexible schedule

Training and Development

Job Description

TGI Friday's #2652 is a vibrant and welcoming restaurant located at 14891 Biscayne Blvd, North Miami Beach, FLA 33181. Known for its lively atmosphere and high standards of service, TGI Friday's is a popular dining destination that prides itself on offering an enjoyable experience to all guests. The establishment emphasizes a culture of friendliness, excellent service, and top-notch hospitality, making it a beloved spot for both locals and visitors. As part of a well-established global brand, this location continues the tradition of combining great food, fun, and memorable guest interactions in a casual dining setting.

The role of Host/Hostess at TGI Friday's #2652 is a critical position focused on creating a positive first impression for guests as they enter the restaurant. This role is essential in maintaining the smooth operation of the restaurant and ensuring that guests feel welcomed from the moment they arrive until they leave. The Host/Hostess is responsible for greeting guests warmly, seating them efficiently in either the bar or dining area, and managing the flow of diners to enhance their overall experience. In addition to frontline guest interaction, the Host/Hostess also handles incoming phone calls, provides accurate wait times, and attends to any special guest needs or requests. This role requires adherence to all brand standards related to food, beverage, and overall guest experience. By delivering attentive and friendly service, the Host/Hostess helps to set the tone for an exceptional dining experience that embodies TGI Friday's commitment to quality and customer satisfaction. This position is ideal for individuals who enjoy engaging with people and thrive in a fast-paced, team-oriented restaurant environment.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to communicate effectively
Friendly and professional attitude
Ability to work flexible hours including evenings and weekends
Basic phone handling skills
Knowledge of restaurant operations is a plus

Job Qualifications

High school diploma or equivalent
Previous experience in a customer service or hospitality role preferred
Excellent communication and interpersonal skills
Ability to handle a fast-paced environment
Friendly and approachable demeanor
Strong organizational skills
Ability to multitask and manage guest flow efficiently

Job Duties

Greet incoming and departing guests warmly
Seat guests in the bar or dining area and ensure a smooth handoff to the service staff
Promptly answer incoming calls to the restaurant and provide appropriate service
Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
Entertain the wait with fun, food and beverage
Tend to special guest needs and requests
Follow all relevant brand standards for service, food, beverage and experience