Host/Hostess, Pool

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee wellness programs

Job Description

Starwood Hotels is a globally recognized luxury hotel brand management company affiliated with the prominent global private investment firm, Starwood Capital Group. Founded in 2006 by Barry Sternlicht, Starwood Hotels has set a high standard in the hospitality industry by combining luxury with sustainability and mission-driven initiatives. The company prides itself on fostering a diverse, empowered, and inclusive workforce that respects the environment and promotes well-being throughout its operations. Starwood Hotels is dedicated to delivering exceptional guest experiences while maintaining a caring and thoughtful culture that reflects its commitment to the planet and community.\n\nThe role of Pool Host/Hostess at Starwood Hotels epitomizes the company's dedication to stellar service and guest satisfaction. This position serves as the first point of contact for guests visiting the pool and outdoor dining areas, creating warm, welcoming arrival experiences that set the tone for the entire guest stay. The Pool Host/Hostess manages seating, reservations, guest flow, and service pace, ensuring smooth and operationally efficient interactions. Attention to detail, hospitality, and proactive communication are essential to this role, as the host/hostess anticipates guest needs and helps create an environment that is both relaxing and memorable. The position requires excellent interpersonal skills and the ability to multitask in a fast-paced, luxury hospitality setting. Working for Starwood Hotels means more than a job; it means joining a team driven by a mission to make a positive impact on guests, communities, and the planet. With a flexible schedule that includes weekends, holidays, and varied shifts, the Pool Host/Hostess contributes significantly to the overall guest experience at one of the world's leading luxury hotel brands. Starwood Hotels provides a supportive environment that values diversity and inclusivity, ensuring every team member can bring their authentic self to work while contributing to the larger mission. This role offers an excellent opportunity for individuals passionate about hospitality and sustainability to grow their career in a respected, well-established international company.

Job Requirements

  • Previous host/hostess experience preferred
  • Strong communication skills
  • Excellent organizational skills
  • Ability to multitask in a fast-paced setting
  • Positive attitude and team-oriented mindset
  • Proficient in verbal and written English
  • Ability to stand and walk for extended periods
  • Flexible schedule, including weekends, holidays, and varying shifts

Job Qualifications

  • Previous host/hostess experience preferred, ideally in a luxury hospitality environment
  • Strong communication and guest service skills
  • Excellent organizational skills and ability to multitask in a fast-paced setting
  • Positive attitude and team-oriented mindset
  • Proficient verbal and written English communication skills
  • Ability to stand and walk for extended periods
  • Flexible schedule, including weekends, holidays, and varying shifts based on business needs

Job Duties

  • Welcome and escort guests to poolside seating areas in a gracious and professional manner
  • Manage reservations, waitlists, and seating assignments to maximize guest satisfaction and operational efficiency
  • Monitor guest flow and coordinate with service teams to ensure smooth operations
  • Greet and acknowledge VIP guests in a professional and personalized manner
  • Anticipate guest needs and respond promptly and courteously
  • Communicate wait times and provide updates to guests as needed
  • Maintain a clean, organized, and professional host stand and work area

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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