Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Starwood Hotels is a renowned luxury hotel brand management company founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group. Known for its mission-driven approach, Starwood Hotels prioritizes creating meaningful experiences for guests, fostering community among like-minded travelers, supporting its team members, and actively contributing to environmental sustainability. With a diverse and inclusive workforce, Starwood Hotels champions a culture of empowerment, respect, and opportunity equality, reflecting its commitment to non-discrimination and accommodating special needs when necessary. The company has made a mark in the hospitality industry by not just providing luxury accommodations but also embedding values that resonate with contemporary travelers who care about their impact on the world around them.
Joining Starwood Hotels means becoming part of an organization that values thoughtful and inspiring individuals who appreciate collaboration, stellar service, and respect for nature as integral to their roles. At 1 Hotels, a part of the Starwood brand, the culture is caring and thoughtful, delivering service that evokes fulfillment and wellbeing. This is not just a job but a chance to contribute to changing the world positively, one interaction at a time. The company’s first mission-driven hotel status underlines the lofty goals it strives to achieve, encouraging team members to bring their true selves and do all the good they can in their roles.
The position of Pool Host/Hostess at 1 Hotels is a vital guest-facing role that serves as the first point of contact for guests visiting the pool and outdoor dining areas. It requires a warm and professional demeanor to welcome and escort guests, manage reservations and seating assignments, and coordinate service flow efficiently. The role is essential in ensuring that every guest experiences exceptional hospitality, personalized attention, and a smoothly run environment. Duties include greeting VIP guests, anticipating needs, communicating effectively with guests and team members, maintaining cleanliness and organization, and supporting overall operational efficiency. This position demands flexibility in schedule, including weekends and holidays, to align with the dynamic nature of the hospitality industry. Overall, the Pool Host/Hostess position offers a unique opportunity to be part of an innovative, mission-driven hospitality brand dedicated to excellence in guest service and environmental stewardship.
Joining Starwood Hotels means becoming part of an organization that values thoughtful and inspiring individuals who appreciate collaboration, stellar service, and respect for nature as integral to their roles. At 1 Hotels, a part of the Starwood brand, the culture is caring and thoughtful, delivering service that evokes fulfillment and wellbeing. This is not just a job but a chance to contribute to changing the world positively, one interaction at a time. The company’s first mission-driven hotel status underlines the lofty goals it strives to achieve, encouraging team members to bring their true selves and do all the good they can in their roles.
The position of Pool Host/Hostess at 1 Hotels is a vital guest-facing role that serves as the first point of contact for guests visiting the pool and outdoor dining areas. It requires a warm and professional demeanor to welcome and escort guests, manage reservations and seating assignments, and coordinate service flow efficiently. The role is essential in ensuring that every guest experiences exceptional hospitality, personalized attention, and a smoothly run environment. Duties include greeting VIP guests, anticipating needs, communicating effectively with guests and team members, maintaining cleanliness and organization, and supporting overall operational efficiency. This position demands flexibility in schedule, including weekends and holidays, to align with the dynamic nature of the hospitality industry. Overall, the Pool Host/Hostess position offers a unique opportunity to be part of an innovative, mission-driven hospitality brand dedicated to excellence in guest service and environmental stewardship.
Job Requirements
- Previous host/hostess experience preferred
- Strong communication and guest service skills
- Excellent organizational skills
- Ability to multitask in a fast-paced setting
- Positive attitude
- Team-oriented mindset
- Proficient verbal and written English
- Ability to stand and walk for extended periods
- Flexible schedule including weekends and holidays
Job Qualifications
- Previous host/hostess experience preferred, ideally in a luxury hospitality environment
- Strong communication and guest service skills
- Excellent organizational skills and ability to multitask in a fast-paced setting
- Positive attitude and team-oriented mindset
- Proficient verbal and written English communication skills
- Ability to stand and walk for extended periods
- Flexible schedule, including weekends, holidays, and varying shifts based on business needs
Job Duties
- Welcome and escort guests to poolside seating areas in a gracious and professional manner
- Manage reservations, waitlists, and seating assignments to maximize guest satisfaction and operational efficiency
- Monitor guest flow and coordinate with service teams to ensure smooth operations
- Greet and acknowledge VIP guests in a professional and personalized manner
- Anticipate guest needs and respond promptly and courteously
- Communicate wait times and provide updates to guests as needed
- Maintain a clean, organized, and professional host stand and work area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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