Host/Hostess

Marriott International is a globally recognized leader in the hospitality industry, dedicated to delivering exceptional guest experiences through its diverse portfolio of brands. Among these brands, JW Marriott stands out as part of Marriott's luxury collection, featuring over 100 beautiful hotels located in prominent cities and exclusive resort areas worldwide. JW Marriott is not just a brand but a community that prioritizes the well-being and growth of its employees alongside serving its esteemed guests. The company embodies values of confidence, innovation, authenticity, and intuition, perpetuating the legacy of its founder, J. Willard Marriott. Employees at JW Marriott enjoy an unparalleled work environment that fosters camaraderie, inclusivity, and professional development. Through comprehensive training programs, recognition initiatives, and a holistic approach to wellness, JW Marriott ensures that its team members are prepared to deliver the renowned hospitality experience known as The JW Treatment™. This promise extends to every interaction with guests, reflecting the company's commitment to excellence and care starting from within its workforce.

The role offered is a full-time, non-management position based at 700 Aliceanna St, Baltimore, Maryland, within the Food and Beverage & Culinary category. This position offers an hourly wage of $18.60 and involves working on-site, providing a hands-on opportunity to engage directly with guests in a dynamic dining environment. The primary responsibility of the role is to warmly receive and accommodate guests, ensuring that their dining experience begins positively and continues smoothly. This includes managing seating arrangements thoughtfully, maintaining a clean and inviting environment, guiding guests through dining areas, and attending to any special needs or requests.

Additional tasks include arranging tables, chairs, and utensils appropriately, verifying the cleanliness and completeness of menus, and maintaining orderly service areas throughout the day via consistent cleaning procedures. The role requires vigilance in monitoring seating availability, guest security, and overall satisfaction to uphold the highest standards of hospitality. Adherence to Marriott’s safety and operational policies is essential, including reporting incidents and participating in safety training and certification programs. Professional appearance and confidential handling of company information are mandatory to preserve the brand's esteemed image.

Interaction extends beyond face-to-face guest service; team communication using clear, professional language and proper phone etiquette is also vital. The role supports a positive work atmosphere by fostering cooperation, addressing concerns thoughtfully, and contributing to common team objectives. Physical demands include standing, walking, and assisting with light lifting throughout shifts, with a requirement to move objects up to 10 pounds independently. Reasonable additional duties may be assigned by supervisors.

Marriott International promotes equal opportunity employment, celebrating diverse backgrounds and creating an inclusive culture that values every associate. The position provides access to comprehensive benefits such as medical coverage, retirement plans, paid time off including sick leave, life insurance, disability insurance, and other wellness perks, subject to eligibility and applicable waiting periods.

Joining JW Marriott means becoming part of a luxury hotel brand that not only values guest satisfaction but invests deeply in its people, encouraging personal and professional growth. Employees are empowered to bring their best selves to work in an inspiring environment that bridges tradition with innovation. As part of the Marriott family, employees can advance their careers within a global network committed to excellence and hospitality leadership.