
Job Overview
Compensation
Hourly
Exact $16.90
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Disability insurance
Retirement Plan
Employee Discounts
Professional Development
Job Description
Blackhawk Country Club stands as the premier full-service club in the East Bay, affectionately known for its exceptional setting that blends natural beauty with luxurious facilities. Known for fostering a tight-knit community, the club offers its members a place to gather, relax, and create lifelong connections through exclusive social and recreational experiences. The club features exquisitely maintained grounds, fine dining options, and a host of amenities that cater to the diverse interests of its members. With a rich history and a commitment to excellence, Blackhawk Country Club sets the standard for private club experiences in the region. As a member of this esteemed organization, an employee plays a vital role in enhancing the club’s Vision and Strategic Plan. Integral to the club’s culture are the "6B's," which delineate the core expectations from every staff member, ensuring alignment with the club’s values and service standards. Additionally, all employees are expected to embody the HAWKS CODE culture, a set of principles promoting exceptional hospitality, professionalism, and respect through every interaction, language, and attitude.
The position of Host at Blackhawk Country Club is a pivotal role, serving as the first and last point of contact for members and guests who dine at the Falls Clubhouse. This role requires someone who can create a warm, welcoming atmosphere that reflects the club’s high standards and dedication to service excellence. The Host manages all aspects of the dining room seating, including handling reservations, walk-ins, and wait times, ensuring a smooth and efficient dining experience. Coordination with service staff, from servers and bussers to managers, is crucial to maintain seamless operations and uphold a hospitable environment. Beyond organizing seating, the Host is tasked with confirming reservations, informing guests of specials and upcoming events, and addressing inquiries or concerns promptly and courteously. The position demands exceptional interpersonal skills, attention to detail, and a calm, professional demeanor, particularly during peak dining times or special events. The Host also supports food and beverage service during busy periods by assisting with table reset and event flow management. This role combines operational efficiency with an emphasis on personal connection, ensuring every member and guest feels valued from the moment they arrive to the time they leave. Working at Blackhawk Country Club not only offers the chance to contribute to one of the East Bay’s most prestigious private clubs but also to grow within a culture that honors service, community, and excellence. This employment opportunity is ideal for individuals passionate about hospitality, who thrive in a dynamic setting and take pride in representing a top-tier club environment.
The position of Host at Blackhawk Country Club is a pivotal role, serving as the first and last point of contact for members and guests who dine at the Falls Clubhouse. This role requires someone who can create a warm, welcoming atmosphere that reflects the club’s high standards and dedication to service excellence. The Host manages all aspects of the dining room seating, including handling reservations, walk-ins, and wait times, ensuring a smooth and efficient dining experience. Coordination with service staff, from servers and bussers to managers, is crucial to maintain seamless operations and uphold a hospitable environment. Beyond organizing seating, the Host is tasked with confirming reservations, informing guests of specials and upcoming events, and addressing inquiries or concerns promptly and courteously. The position demands exceptional interpersonal skills, attention to detail, and a calm, professional demeanor, particularly during peak dining times or special events. The Host also supports food and beverage service during busy periods by assisting with table reset and event flow management. This role combines operational efficiency with an emphasis on personal connection, ensuring every member and guest feels valued from the moment they arrive to the time they leave. Working at Blackhawk Country Club not only offers the chance to contribute to one of the East Bay’s most prestigious private clubs but also to grow within a culture that honors service, community, and excellence. This employment opportunity is ideal for individuals passionate about hospitality, who thrive in a dynamic setting and take pride in representing a top-tier club environment.
Job Requirements
- Previous experience in a hospitality or customer-facing role preferred
- Strong interpersonal and communication skills, with a professional and approachable demeanor
- Ability to remain calm, organized, and hospitable under pressure
- Strong organizational skills with attention to detail in reservations, menu management, and table assignments
- Ability to stand, walk, and move quickly for extended periods
- Flexible schedule, including nights, weekends, and holidays
- Commitment to delivering exceptional service that reflects the traditions and values of Blackhawk Country Club
Job Qualifications
- Previous experience in a hospitality or customer-facing role preferred
- Strong interpersonal and communication skills, with a professional and approachable demeanor
- Ability to remain calm, organized, and hospitable under pressure
- Strong organizational skills with attention to detail in reservations, menu management, and table assignments
- Ability to stand, walk, and move quickly for extended periods
- Flexible schedule, including nights, weekends, and holidays
- Commitment to delivering exceptional service that reflects the traditions and values of Blackhawk Country Club
Job Duties
- Greet and warmly welcome members and guests upon arrival, ensuring they feel acknowledged and valued and provide a warm farewell to our departing members
- Manage reservations and walk-ins through the Club’s reservation system, keeping accurate wait times and seating charts
- Confirm all reservations by contacting members or guests the day prior to their visit
- Demonstrate hospitality by escorting members and guests to tables, present menus, and informing them of any specials or upcoming Club events
- Communicate table status and member needs effectively with servers, bussers, and managers to ensure seamless service
- Answer phone calls promptly and professionally, providing accurate information on hours, menu, and events
- Maintain cleanliness and organization of the host stand, entrance, and lobby areas
- Track when new menus need to be printed and provide weekly updates to the manager to ensure menus are current and readily available
- Monitor dining room flow to balance seating between service staff, ensuring timely and attentive service
- Address member inquiries, requests, and concerns with courtesy, escalating issues to management when necessary
- Support food and beverage service as needed during peak times, including assisting with resetting tables and event flow
- Uphold Blackhawk Country Club’s service standards, appearance guidelines, and safety protocols at all times
Job Criteria
Experience
No experience required
Job Location
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