Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.25 - $14.50
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Work Schedule

Standard Hours
Flexible
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Benefits

50 percent dining privilege
fast-paced fun environment
Open-door communication
Ability to advance your career
health benefits

Job Description

Miller's Ale House is a popular casual dining restaurant known for its vibrant and welcoming atmosphere, diverse menu offering classic American comfort foods, and a commitment to providing exceptional guest experiences. Established as a lively neighborhood eatery, Miller's Ale House combines great food with a fun environment that caters to families, friends, and sports enthusiasts alike. With numerous locations across the United States, the restaurant prides itself on maintaining a friendly staff and an inviting space where everyone feels like part of the community. The company focuses on providing a positive workplace culture that allows employees to grow professionally while delivering superior service to guests. They emphasize the importance of integrity, teamwork, and a relentless drive for excellence in their workforce to ensure that each visit is memorable for guests.

The Host/Hostess role at Miller's Ale House is essential in establishing the first impression for all guests. This position offers a unique opportunity to engage directly with patrons as they enter the restaurant, ensuring their experience starts on a positive note by welcoming them warmly and managing the seating process efficiently. The Host/Hostess sets the tone for the dining experience by facilitating smooth guest flow and coordinating seating arrangements while offering excellent communication and support to both guests and team members. Employed on a full-time or part-time basis depending on location needs, this position requires a professional demeanor, strong interpersonal skills, and an ability to work effectively in a fast-paced environment.

In this role, the Host/Hostess is responsible for greeting guests in an energetic and friendly manner, managing waitlists, providing accurate estimated wait times, and guiding guests to their tables or alternative waiting areas such as the bar. The position also requires supporting other front-of-house staff by assisting with bussing tables, sanitizing seating areas, and ensuring cleanliness standards are upheld throughout the shift. Excellent teamwork and communication skills are crucial, as the Host/Hostess liaises closely with servers, managers, and kitchen staff to create a seamless dining experience for guests.

Working at Miller's Ale House offers a dynamic and engaging work environment where employees are valued for being their authentic selves. The company supports career advancement opportunities and provides health benefits to eligible employees. Additionally, team members enjoy a 50 percent dining privilege allowing them to savor the restaurant's menu outside of work hours. The workplace fosters open communication with leadership and encourages staff to take pride in their contributions to the restaurant's success. This role is ideal for individuals who thrive in social settings, enjoy multitasking, and have a dedication to providing exceptional customer service. If you have a positive attitude, are committed to integrity, and seek to grow within a fun and fast-paced hospitality environment, Miller's Ale House welcomes you to join their team.

Job Requirements

  • Showcases a warm, upbeat, and energetic demeanor to guests
  • Arrives to work on time as scheduled and ready to work
  • Follows Miller's Ale House policies including time recording requirements
  • Greets guests warmly and acknowledges guests within five feet
  • Seats guests based on seating preference when possible
  • Rotates seating with servers to ensure even workloads and prompt service
  • Provides departing guests with a warm salutation
  • Supports bussing tables, sanitizing, and resetting as needed
  • Supports front of house team members to fulfill guest requests promptly
  • Manages guest placement to enhance experience and ensure safety
  • Provides accurate wait times and recommends waiting options
  • Answers incoming calls professionally
  • Maintains neat and organized workstation and entrance
  • Completes opening and closing sidework charts
  • Ensures restrooms are clean, tidy, and stocked
  • Communicates with team members and management
  • Ensures side work completion and station stocking
  • Notifies management of potential issues
  • Washes hands every 20 minutes
  • Maintains clean and sanitized work areas
  • Works with team members on safety and sanitation protocol
  • Supports other front-of-house functions
  • Positively communicates with team and management
  • Provides exceptional service
  • Willingness to complete all tasks for guest experience
  • Sets up team members for success at shift change

Job Qualifications

  • Basic reading and handwriting skills with ability to operate front door seating software
  • Must be a minimum of 18 years of age unless otherwise dictated by state law
  • Exhibits friendly disposition and attentiveness to guests
  • Possesses strong communication skills and ability to work alone as well as with a team
  • Ability to multitask and work in a fast-paced environment

Job Duties

  • Showcases a warm, upbeat, and energetic demeanor to guests
  • Arrives to work on time as scheduled and ready to work
  • Greets guests in a warm and friendly manner while acknowledging all guests within five feet
  • Seats guests based on their seating preference when possible
  • Rotates seating with different servers to ensure even workloads and prompt service
  • Provides departing guests with a warm salutation thanking them for their visit and inviting them to return
  • Supports service team members by bussing dishes, sanitizing, and resetting tables as needed

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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