IHOP logo

Host/Hostess

Job Overview

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Employment Type

Part-time
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Work Schedule

Split Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
Training and Development
Retirement Plan
flexible schedule
team environment

Job Description

IHOP is a globally recognized casual dining restaurant chain, famous for its delicious breakfast items and welcoming dining experience. As a leading restaurant company, IHOP focuses on creating a friendly and inclusive environment where employees and guests alike feel valued and appreciated. Emphasizing work-life balance, IHOP offers a supportive atmosphere that nurtures both personal and professional growth. The company prides itself on fostering a culture that celebrates diversity and encourages associates to reach their full potential in a workplace designed for fun, success, and social connections. Known for its commitment to employee satisfaction, IHOP ensures a variety of benefits that contribute to the health, future, family, and happiness of its employees, reinforcing the company as a desirable place to build a rewarding career.

The role of a Host at IHOP is an essential entry-level position that blends customer service with restaurant operations to create an enjoyable dining experience for guests. The Host is the first and last point of contact for patrons, greeting guests with warmth and professionalism, managing seating logistics, and helping to maintain a smooth flow within the restaurant. This position requires an individual who is energetic, friendly, and capable of assisting guests with any special accommodations such as boosters, highchairs, or accessibility needs. Working in a fast-paced yet supportive environment, Hosts play an integral part in making diners feel welcome and cared for, impacting the overall customer satisfaction and reputation of the restaurant.

Beyond greeting and seating guests, Hosts are responsible for maintaining the cleanliness and organization of their work area and supporting fellow team members as needed. Duties also include managing the waitlist during peak hours, providing assistance to servers, and enhancing the guest experience through small but delightful touches like updating the feature board and inflating balloons to celebrate special occasions. This role offers an excellent opportunity to develop interpersonal and multitasking skills, learn about restaurant operations, and be part of a vibrant team committed to excellent service.

The Host position at IHOP is an ideal fit for individuals seeking a career with growth opportunities in the hospitality industry. The environment encourages positive communication, teamwork, and a genuine passion for customer service. Applicants should be prepared to engage with guests actively and handle the dynamic aspects of restaurant work with enthusiasm and professionalism. IHOP supports its teams with training and resources, ensuring that every employee feels empowered to succeed and contribute meaningfully to the company’s ongoing success. This is not just a job, but a career pathway where individuals can thrive, enjoy work-life harmony, and be part of a culture that values their unique contributions while offering comprehensive benefits.

Job Requirements

  • Reading, writing and verbal communication skills required
  • Mobility required during the entire shift
  • Transports and carries objects (such as high-chair) up to 15 pounds up to 15 times a shift
  • Ability to wipe down table tops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant

Job Qualifications

  • Reading, writing and verbal communication skills required
  • Ability to work in a fast-paced environment
  • Customer service experience is a plus
  • A positive and friendly attitude
  • Ability to multitask and work as part of a team

Job Duties

  • Greets (both arriving and departing) and seats all guests in a friendly manner and assists in maintaining the overall guest flow of the restaurant
  • Opens door for guests arriving and departing
  • Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities
  • Manages the Wait List when the restaurant is full
  • Provides guest assistance to servers as needed
  • Maintains a clean and organized work area and completes cleaning as assigned
  • Fills out the feature board and inflates balloons

Job Criteria

Experience

Entry Level (1-2 years)


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