Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Job Description
Our restaurant is committed to providing an exceptional dining experience through attentive service, delicious food, and a welcoming atmosphere. We take pride in our dedication to customer satisfaction and team collaboration, fostering an environment where guests feel valued and appreciated from the moment they enter. Our establishment is known for its warm hospitality, carefully crafted menu, and a professional yet friendly ambiance that attracts a diverse clientele looking for a memorable meal and excellent service.
We are currently seeking a dynamic and enthusiastic host or hostess to join our team. As a host/hostess, you will play a critical role in creating the first and lasting impression for our guests by greeting them courteously, seating them efficiently, and managing the flow of the dining room. This position requires someone with a positive attitude, exceptional communication skills, and the ability to multitask in a fast-paced environment. Responsibilities will include welcoming and escorting guests to their tables, managing waitlists, answering phone calls, and processing both walk-in and call-in takeout orders. You will also assist with beverage preparation and food order expediting when necessary, ensuring that all food is delivered promptly and looking appealing.
The ideal candidate will be skilled at handling guest complaints gracefully, communicating guest concerns to management, and maintaining the cleanliness and order of the host area and lobby. Knowledge of all table numbers and proficiency with Point-of-Sale (POS) systems, specifically Aloha POS terminals, is essential. This role also offers opportunities to engage with various departments such as the kitchen and sushi bar, requiring clear communication to maintain smooth operations. Flexibility in working shifts and the physical ability to stand and walk for extended periods is required. This role is perfect for someone who thrives in a team-oriented environment and is committed to delivering high standards of customer service.
We are currently seeking a dynamic and enthusiastic host or hostess to join our team. As a host/hostess, you will play a critical role in creating the first and lasting impression for our guests by greeting them courteously, seating them efficiently, and managing the flow of the dining room. This position requires someone with a positive attitude, exceptional communication skills, and the ability to multitask in a fast-paced environment. Responsibilities will include welcoming and escorting guests to their tables, managing waitlists, answering phone calls, and processing both walk-in and call-in takeout orders. You will also assist with beverage preparation and food order expediting when necessary, ensuring that all food is delivered promptly and looking appealing.
The ideal candidate will be skilled at handling guest complaints gracefully, communicating guest concerns to management, and maintaining the cleanliness and order of the host area and lobby. Knowledge of all table numbers and proficiency with Point-of-Sale (POS) systems, specifically Aloha POS terminals, is essential. This role also offers opportunities to engage with various departments such as the kitchen and sushi bar, requiring clear communication to maintain smooth operations. Flexibility in working shifts and the physical ability to stand and walk for extended periods is required. This role is perfect for someone who thrives in a team-oriented environment and is committed to delivering high standards of customer service.
Job Requirements
- Must possess a positive attitude and smile
- have a desire to help out where needed and work as part of a team
- be able to assist guests and possess great guest relations skills
- excellent verbal communication and interpersonal skills
- be able to work positively under pressure in a fast paced time sensitive restaurant environment
- understands the importance of adhering to high customer service standards
- maintains excellent knowledge about menu items and ingredients
- proficient in the use of Aloha Point-of-sale (POS) terminals
- excellent critical thinking and time management skills
- must be able to communicate clearly with managers, kitchen, sushi bar and dining room personnel
- be willing to follow direction and ask questions for clarification if needed
- work hard to resolve any complaints regarding food or service
- ability to stand/walk and stay focused and alert for extended periods of time
- must have the physical abilities to carry out the functions of the job described
- flexibility to work a variety of shifts
Job Qualifications
- Possess a positive attitude and smile
- desire to help out where needed and work as part of a team
- ability to assist guests and possess great guest relations skills
- excellent verbal communication and interpersonal skills
- ability to work positively under pressure in a fast paced time sensitive restaurant environment
- understands the importance of adhering to high customer service standards
- maintains excellent knowledge about menu items and ingredients
- proficient in the use of Aloha Point-of-sale (POS) terminals
- excellent critical thinking and time management skills
- able to communicate clearly with managers, kitchen, sushi bar and dining room personnel
- willing to follow direction and ask questions for clarification if needed
- works hard to resolve any complaints regarding food or service
Job Duties
- Welcoming and escorting guests to tables and provide menus
- managing the wait list
- answering telephone and directing calls
- place walk-in/call-in take out orders
- may prepare beverages and expedite food orders if necessary
- may collect payment from customers
- address complaints of patrons and/or communicating guest's concerns to the manager as appropriate
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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