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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $16.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and development opportunities
Job Description
We are a well-established restaurant dedicated to providing exceptional dining experiences to our guests. Known for our welcoming atmosphere, quality food, and attentive service, our restaurant prides itself on creating a memorable visit for every customer. We operate with the highest standards of cleanliness, customer care, and professional conduct to ensure that every aspect of the dining experience meets and exceeds expectations. Our team works collaboratively to maintain a positive, efficient work environment that supports both employee growth and guest satisfaction. We are currently seeking a Host or Hostess to become an essential part of our front-of-house operations. This role... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in a customer service or hospitality role preferred
- ability to operate a POS system
- excellent verbal communication skills
- ability to work flexible hours including evenings weekends and holidays
- physical ability to stand and walk for long periods
- must be able to lift up to 30 lbs
- strong problem-solving skills
- ability to remain calm under pressure
- basic math skills for handling cash and transactions
Job Qualifications
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- basic knowledge of restaurant operations
- ability to handle customer complaints calmly and professionally
- proficiency with point of sale (POS) systems
- ability to lift up to 30 lbs
- ability to stand and walk for extended periods
- neat and professional appearance
- ability to work collaboratively with team members
- basic understanding of food and beverage items
Job Duties
- make sure all menus are wiped down free of spots or stains and complete
- make sure entry doors are clean free of debris and inviting
- check with manager to assure there are no large or private parties you do not know about
- draw out floor plan and rotation list according to manager's request
- greet guests escort them to their table and present menus or silverware set up
- ensure the server is aware they have been seated
- keep the counts for individual server so things come out fair at the end of the night
- keep an eye out that the dining room entryway restrooms and menus are kept clean throughout operations
- maintain wait list and quote accurate wait time when on a wait
- ensure full stock of kids' menus ready with crayons
- say good-bye to all of the guests check to see that everything was wonderful not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last
- check with every guest and if there was any kind of problem quickly get a manager
- answer questions about location hours of operation retail items food and drinks including ingredients preparation and accompanying items and be able to direct other inquiries to the appropriate individual
- take to-go orders over the phone in a welcoming and polite manner
- prepare to-go orders at guests' request ensuring accurate and correct order
- assist guests who wish to look at or buy retail items
- count retail items according to inventory procedures set by manager
- maintain table appearance by pre-bussing checking drink levels removing clutter and providing extra napkins if necessary
- adhere to company sanitation procedures
- keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken
- maintain a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale productivity efficiency and effectiveness
- provide a favorable image of the company at all times to promote its aims and objectives and to foster and enhance public recognition and acceptance of all of its areas of endeavor
- must always be dressed neatly and well groomed in company approved uniform
- must be able to operate p o s computer make change correctly and execute credit card transactions accurately
- must be able to deliver food and beverages on trays which may require lifting up to 30 lbs
- must be able to calmly respond to angry guests and notify a manager
- stand and walk during entire 6-8 hour shift
- must be able to read menus to sight-impaired guests
- must be able to hear well amongst loud background noise
- must be able to write or memorize orders
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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