Host/Hostess 12-15 dollars hourly plus tips

First Impression Smile! is a valued hospitality establishment focused on creating outstanding dining experiences through exceptional guest interactions. As a restaurant specializing in nurturing a warm and welcoming atmosphere, we understand that a guest's journey begins the moment they walk through the door. Our team members play a crucial role in crafting the first impression that sets the tone for the entire visit. We pride ourselves on attentive service, which means our hosts are not simply performing a task but genuinely engaging with every customer to make them feel comfortable and appreciated.

Hospitality at our establishment is defined not just by courteous behavior but by a consistent display of warmth and attentiveness. This includes a polished appearance, friendly greetings, and gracious farewells, all of which contribute to creating an inviting environment that recalls the personalized care one might provide when hosting friends at home. Attention to detail extends to thoughtful décor and spotlessly clean surroundings, as well as proactive service that anticipates the needs of our guests. Our hosts contribute significantly to this environment by offering friendly conversation and personalized attention, ensuring each guest’s experience is memorable and encouraging repeat visits.

In the role of Hostess, you will be the first point of direct contact for every guest entering our restaurant. This vital position is about more than simply seating customers; it is about setting a positive atmosphere and ensuring a smooth transition through their dining experience. Your duties encompass greeting guests with a welcoming smile, managing the waitlist efficiently and fairly without accepting tips to alter seating order, and being prepared to handle guest inquiries about our menu, hours of operation, and other amenities. You will also maintain cleanliness and organization in the host stand area, including sanitizing menus and keeping the immediate area tidy.

Guest satisfaction is paramount to us, and as a hostess, responding professionally and politely to feedback—whether positive or negative—is essential. You will play a collaborative role in problem resolution by involving management when necessary, maintaining the respect and comfort of all parties involved. Hospitality extends beyond the front door, requiring you to monitor restroom cleanliness and supplies regularly to uphold our high standards. This role demands strong teamwork skills, as coordination with servers, managers, and other staff is crucial to the overall flow and success of the dining experience.

We seek professionals who are committed to excellence in guest service, capable of maintaining composure and control in a fast-paced environment. An understanding of the menu and the ability to describe our food vividly, along with a grasp of the restaurant's warm, casual atmosphere, are essential traits. This employment opportunity is an excellent fit for those who thrive on interpersonal interaction and wish to develop their skills in a dynamic hospitality environment. Our competitive compensation packages and dedication to employee growth make this an ideal place to start or advance your hospitality career.