Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
401(k) matching
Paid Time Off
Annual performance bonus
day-one medical coverage
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations and a strong presence through online sports betting and iCasino platforms such as theScore Bet Sportsbook and Casino, PENN Entertainment is at the forefront of the entertainment industry. The company prides itself on fostering a dynamic, fast-paced work environment that brings together a diverse set of talented individuals driving to provide fun, engaging, and memorable experiences for guests. As a company committed not only to entertainment but also to community, diversity, sustainability, and professional growth, PENN offers a supportive work culture where employees can thrive and build their careers.
This role focuses on delivering fast, friendly, professional, and responsive customer service within the restaurant operations of PENN Entertainment. Employees in this position engage directly with guests by greeting and seating them with enthusiasm and professionalism, maintaining a clean and well-organized workspace, and assisting restaurant servers and bussers when needed. The role requires a keen attention to detail to manage table availability, keep accurate seating records, and uphold health and safety standards. It also demands excellent communication skills to inform guests about current casino events and provide directions, ensuring customers have a seamless dining experience.
The position offers competitive compensation within a Total Rewards package, including wellness programs supporting financial, physical, and mental well-being, day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off accrues according to local policies and increases with tenure. Work schedules may include nights, weekends, holidays, and occasional overtime, reflecting the dynamic nature of the entertainment and hospitality industries. The company places great importance on professional appearance and physical mobility to meet the demands of working in a fast-moving, often crowded, and noisy environment.
Working at PENN Entertainment means joining a team that values fun, diversity, and career advancement. The company is dedicated to providing ample support and resources for employees to grow their skills and advance within the organization. Joining PENN Entertainment as a restaurant associate offers the opportunity to be part of a vibrant team delivering memorable experiences in exciting settings while enjoying comprehensive benefits and a culture that celebrates enthusiasm, collaboration, and inclusivity.
This role focuses on delivering fast, friendly, professional, and responsive customer service within the restaurant operations of PENN Entertainment. Employees in this position engage directly with guests by greeting and seating them with enthusiasm and professionalism, maintaining a clean and well-organized workspace, and assisting restaurant servers and bussers when needed. The role requires a keen attention to detail to manage table availability, keep accurate seating records, and uphold health and safety standards. It also demands excellent communication skills to inform guests about current casino events and provide directions, ensuring customers have a seamless dining experience.
The position offers competitive compensation within a Total Rewards package, including wellness programs supporting financial, physical, and mental well-being, day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off accrues according to local policies and increases with tenure. Work schedules may include nights, weekends, holidays, and occasional overtime, reflecting the dynamic nature of the entertainment and hospitality industries. The company places great importance on professional appearance and physical mobility to meet the demands of working in a fast-moving, often crowded, and noisy environment.
Working at PENN Entertainment means joining a team that values fun, diversity, and career advancement. The company is dedicated to providing ample support and resources for employees to grow their skills and advance within the organization. Joining PENN Entertainment as a restaurant associate offers the opportunity to be part of a vibrant team delivering memorable experiences in exciting settings while enjoying comprehensive benefits and a culture that celebrates enthusiasm, collaboration, and inclusivity.
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to read, write, speak, and understand English
- Ability to work on a POS system
- Ability to count cash
- Excellent customer service and communication skills
- Availability to work nights, weekends, holidays, and overtime as needed
- Must meet professional appearance standards
- Physical mobility with reasonable accommodations
- Ability to respond to visual and oral cues
- Ability to reach above and below the shoulder, grip small items, bend, stoop, and twist
- Ability to stand and walk up to four hours
- Ability to tolerate noise and bright lights
- Must maintain neat, well-groomed, professional appearance
- Ability to push, pull, carry, and lift up to 25 lbs
- Must maintain good posture and poise
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Ability to read, write, speak, and understand English
- Proficient in using POS systems
- Strong customer service and communication skills
- Professional appearance and grooming
- Ability to work flexible schedules including nights, weekends, holidays, and overtime
- Physical capability to perform job duties including mobility and strength
- Ability to tolerate noise, bright lights, and industry standard cleaning chemicals
- Good posture and poise throughout shift
Job Duties
- Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff
- Greet and welcome each guest entering the restaurant
- Seat guests according to specified rotation requirements
- Maintain proper seating and reservation documentation
- Monitor restaurant for table availability
- Keep designated working areas clean and organized
- Assist servers and bussers with duties such as refilling drinks, pre-bussing, and attending to guest needs
- Complete all assigned closing duties at end of shift
- Promote current casino events and provide guests with directions
- Thank customers, invite them back, and encourage return visits
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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