Job Overview

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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities

Job Description

The Watergate Hotel is an iconic urban resort located in Washington, D.C., positioned beautifully along the banks of the Potomac River. Renowned for its blend of modern design and rich historical significance, The Watergate Hotel offers guests a uniquely luxurious experience where every detail matters. The hotel has long been a symbol of elegance and prestige, drawing visitors from around the globe who are seeking both comfort and a connection to the storied past of this vibrant city. Situated in the heart of the nation’s capital, the Watergate not only provides stunning river views and sumptuous accommodations but also easy access to major cultural landmarks, including theaters, museums, historic memorials, and architectural marvels. The hotel's central location makes it an attractive destination for both leisure and business travelers looking to explore or conduct affairs in a city known for political power and cultural riches.

We are currently seeking a warm, gracious, and experienced Hostess to join our dynamic Food & Beverage team. This role is integral to ensuring that every guest’s dining experience begins with a welcoming and professional interaction. The ideal candidate will have at least one year of experience working in a fine dining or upscale restaurant or hotel setting, with a preference for those hailing from luxury fine dining or luxury hotel environments. The Hostess is responsible for managing guest arrivals, seating, and reservations while maintaining the highest standards of hospitality. Proficiency with multi-line phone systems, reservations software such as OpenTable, and Micrs POS systems is essential. Additionally, the candidate must be adept at Microsoft Office applications including Excel and Word.

The position requires an individual who can present themselves with an uplifting and polished presence while genuinely desiring to enhance the guest experience through warm and gracious service. Exceptional communication skills in English are mandatory, and bilingual skills will be considered an asset. Flexibility is key as this role demands the ability to work a schedule that includes early mornings, late nights, weekends, and holidays. Candidates must also possess the physical stamina to meet the needs of the role, including the ability to walk and stand for extended periods during shifts. A high school diploma is required, though a college degree is preferred. This is a fantastic opportunity for someone looking to grow their career in hospitality within a prestigious and historic hotel that prides itself on luxury and guest satisfaction.

Job Requirements

  • Minimum one year of host(ess) experience in fine dining or upscale restaurant or hotel setting
  • Prior experience with multi-line phones, OpenTable, and MICROS required
  • Computer proficient in Microsoft Office applications
  • Must have uplifting and polished presence
  • Genuine desire to enhance guest experience
  • Flexible to work early mornings, late nights, weekends, and holidays
  • Superior communicator with fluency in English
  • Physically able to walk and stand for extended periods
  • High school diploma required
  • College degree preferred

Job Qualifications

  • Minimum one year of experience as a hostess in fine dining or upscale hotel setting
  • Proficiency in multi-line phone systems and reservations software like OpenTable
  • Experience using MICROS point-of-sale system
  • Computer proficiency in Microsoft Office including Excel and Word
  • Exceptional communication skills in English
  • Bilingual abilities preferred
  • High school diploma required, college degree preferred

Job Duties

  • Greet guests warmly and professionally upon arrival
  • Manage guest seating and reservations efficiently
  • Operate multi-line phone systems and reservations software such as OpenTable
  • Utilize MICROS point-of-sale system for reservation and guest management
  • Provide accurate and timely communication between guests and restaurant staff
  • Maintain a polished and welcoming presence at all times
  • Assist with guest inquiries and resolve any issues to enhance guest satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


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