Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Our hotel, situated in the vibrant center of the U.S., offers an exceptional blend of laid-back luxury and nonstop entertainment. As part of the Margaritaville Hotel Kansas City, we pride ourselves on creating unique and unforgettable experiences for our guests. Our property features an outdoor resort-style pool, family-friendly activities, versatile meeting and event spaces, retail outlets, and Margaritaville-inspired restaurants and bars that embody our signature relaxed and fun atmosphere. Kansas City, a city celebrated nationally by Travel + Leisure, the Wall Street Journal, and the New York Times, presents a rich array of outdoor activities, cultural attractions, sports venues, and major events, making it an appealing destination for tourists and locals alike.

We are seeking a charismatic and customer-focused Host/Hostess to join our dynamic team. This role is essential in setting the tone for our guests’ experience, from the moment they arrive. As the first point of contact, the Host/Hostess will greet guests with warmth and enthusiasm, assist in seating arrangements, handle reservations, and ensure the smooth operation of the front of house. The position requires someone who thrives in a fast-paced environment, excels in interpersonal communication, and is passionate about hospitality. This is a fantastic opportunity to be a part of a high-energy team at Margaritaville Hotel Kansas City, where career growth and making guests feel special are a top priority. Join us to embrace the Margaritaville state of mind and contribute to delivering exceptional service in a lively, guest-centric setting.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a customer service role, preferably in a restaurant or hospitality setting
  • Excellent communication and interpersonal skills
  • Friendly and outgoing personality
  • Ability to multitask and work in a fast-paced environment
  • Strong organizational and time management skills
  • Flexibility to work evenings, weekends, and holidays
  • Knowledge of reservation systems and basic computer skills

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a customer service role, preferably in a restaurant or hospitality setting
  • Excellent communication and interpersonal skills
  • Friendly and outgoing personality
  • Ability to multitask and work in a fast-paced environment
  • Strong organizational and time management skills
  • Flexibility to work evenings, weekends, and holidays
  • Knowledge of reservation systems and basic computer skills

Job Duties

  • Greet guests with a warm and friendly smile upon arrival
  • Escort guests to their tables and ensure seating arrangements are organized
  • Provide menus, answer questions, and make recommendations
  • Coordinate with the kitchen and servers to ensure timely service
  • Assist with taking reservations and managing the waiting list
  • Maintain a clean and organized host/hostess station
  • Handle guest inquiries and resolve any issues or complaints
  • Uphold high standards of professionalism and service excellence

Job Criteria

Experience

No experience required


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