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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flexible schedule
Employee Meals
Team-oriented environment
Training and development opportunities
Employee Discounts
Job Description
Black Bear Diners is a well-established family-friendly restaurant chain renowned for serving Good Old Fashioned Family Food since 1995. This beloved dining destination is recognized for its generous portions, homemade meals, and warm, genuine service atmosphere. Black Bear Diners prides itself on delivering consistent, high-quality food in a setting ideal for families, casual diners, and anyone seeking comfort food with a welcoming vibe. The restaurants focus on maintaining a friendly and fun environment where guests feel valued and enjoy a memorable dining experience.
The Server Support Team role at Black Bear Diners is an integral part of the restaurant’s ... Show More
The Server Support Team role at Black Bear Diners is an integral part of the restaurant’s ... Show More
Job Requirements
- high school diploma or equivalent preferred
- prior experience in a restaurant or customer service role preferred
- ability to stand for long periods
- ability to lift up to 50 pounds
- ability to bend, stoop, and reach frequently
- able to work flexible hours including nights, weekends, and holidays
- compliance with company appearance and uniform standards
Job Qualifications
- patience
- good sense of humor
- enthusiastic
- ability to remain calm under pressure
- ability to multi-task
- customer service experience preferred
- basic knowledge of point-of-sale systems preferred
- ability to work flexible hours including nights, weekends, and holidays
Job Duties
- accommodate special seating requests for guests whenever possible
- greet all arriving guests warmly and promptly
- seat guests based on guest preferences and balancing of customer flow in service stations
- record guest names and party sizes when immediate seating is limited and provide estimated waiting times
- call out names and party numbers when tables become available
- offer guests a menu upon seating and inspect table for proper presentation and completeness
- relay messages to servers as needed
- maintain clean entrance, lobby, dining room, and restrooms
- assist servers in maintaining and stocking service stations
- transport bus tubs with dirty dishes to dish room if needed
- clean and reset tables promptly
- clean chairs, booths, and surrounding carpet
- take food and beverage orders from guests requesting take-out service and enter orders in point-of-sale system
- process payments correctly and efficiently, close checks
- thank guests for their visit and invite them to return
- perform side work at the start and end of each shift as assigned
- fill in as needed to ensure smooth and efficient restaurant operation as directed by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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