Host- Red 8

Everett, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $35,368.93 - $41,023.67

Benefits

Equal opportunity employer

Inclusive culture

opportunities for continuing education and training

dynamic work environment

Professional Development

team collaboration

safety-focused workplace

Job Description

Encore Boston Harbor is a premier luxury resort and casino located in Everett, Massachusetts. Known for its exquisite accommodations, world-class dining options, and vibrant entertainment offerings, Encore Boston Harbor has quickly become a celebrated destination in the New England region. The property blends sophisticated design with a welcoming atmosphere, offering guests an unparalleled experience in hospitality and leisure. As part of Wynn Resorts, Encore Boston Harbor upholds a commitment to excellence in service, attention to detail, and creating memorable moments for all visitors. The resort’s extensive amenities include a variety of fine dining restaurants, lavish hotel rooms, event spaces, and... Show More

Job Requirements

18 years of age or above
will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission
high school degree or equivalent preferred
minimum 1 year of hosting experience preferred
basic computer skills and knowledge of Microsoft Office a plus
outstanding organizational and interpersonal skills
excellent attention to detail
ability to read, analyze, and interpret documents
ability to respond to common inquiries from employees or guests
conversational English required
ability to write instructions
ability to present information
ability to compute basic mathematical calculations
ability to stand, walk, sit, use hands to finger, handle or feel objects
ability to reach with hands and arms, sit, climb, balance, stoop, stretch, bend, kneel, crouch or crawl
ability to lift or maneuver at least 30 pounds
ability to work varying schedules due to hospitality industry demands
must be able to interact professionally with guests in moderate to loud noise environments

Job Qualifications

High school degree or equivalent preferred
minimum 1 year of hosting experience preferred
basic computer skills and knowledge of Microsoft Office a plus
outstanding organizational and interpersonal skills
excellent attention to detail
ability to read, analyze, and interpret documents such as policy and procedure manuals and maintenance instructions
ability to respond to common inquiries from employees or guests
conversational English required
second language a plus
ability to write instructions
ability to present information
ability to compute basic mathematical calculations
ability to decipher and maintain various reports

Job Duties

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied
participates in short-and long-term departmental goals, objectives, policies, and operating procedures
monitors and evaluates operational effectiveness
effects changes required for improvement
identifies key drivers of success
actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures
records and reports
follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department
delivers and maintains a maximum level of property-wide service and satisfaction
contributes to company-wide communication and best practices
keeps informed of all new developments within the department
balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
provides information on all aspects of available services and facilities for guests
greets guests and arranges seating
monitors room atmosphere
quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures
assists guests with reservations via phone and in person
makes confirmation calls when appropriate
assists guests with special requests and connects them with other departments that can fulfill their needs
oversees quality check and rotation of menus
communicates with co-workers and supervisor to ensure quality service
assists with special projects as assigned by restaurant management
works with safety as a priority, and follows department and company safety standards
maintains relevant knowledge of industry through continuing education and training
performs any other job-related duties as assigned

Job Location

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