Host or Hostess - Seasonal RW

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences across its diverse portfolio of brands. Among its most distinguished offerings are the Gaylord Hotels, known for their impressive, large-scale meeting venues, vibrant entertainment, and innovative programming that bring people together in extraordinary ways. The Gaylord brand is unique, offering its associates, known as STARs, a dynamic work environment that goes beyond the traditional hotel experience. The company prides itself on fostering a culture of creativity, entrepreneurial spirit, and heartfelt service, all while delivering outstanding opportunities for career growth and development. At Marriott and Gaylord Hotels, the emphasis on diversity, inclusion, and respect for each individual’s unique background makes this an enriching place to work. This particular role is a seasonal, full-time, non-management position located at the Gaylord Texan Resort & Convention Center in Grapevine, Texas. The resort provides a vibrant and engaging atmosphere where employees can thrive while contributing to the memorable guest experience that the brand is known for.

The role centers around serving as a front-line ambassador to guests in the food and beverage segment of the hotel. The primary responsibility is to greet guests warmly as they arrive, determine the size of their party, and efficiently seat them at clean, well-prepared tables. This involves preparing the seating area, ensuring menus and place settings are pristine, and attending to any special seating requirements. The role requires a combination of excellent interpersonal skills, attention to detail, and a proactive approach to maintaining the cleanliness and order of the dining environment. Employees must monitor dining room activity to guarantee availability, safety, and guest satisfaction continuously. In addition to engaging directly with guests, the position demands adherence to all company policies governing safety, security, and service standards. Employees are expected to maintain a professional appearance and demeanor, practice confidentiality, and protect company assets. Communication skills are also paramount, including the ability to speak clearly with guests and colleagues and to manage telephone inquiries courteously and efficiently. There is a significant emphasis on teamwork and helping support colleagues to achieve shared goals in a fast-paced and sometimes physically demanding setting. The job requires standing, sitting, or walking for extended periods and handling light physical tasks such as moving objects weighing up to 10 pounds. Overall, this position offers a valuable entry point into the hospitality industry and the opportunity to become part of a renowned global team providing exceptional service in a vibrant environment.