Host or Hostess

Gaylord Hotels, part of the renowned Marriott International portfolio, is a leader in the hospitality industry, known for its extraordinary meeting and event experiences. Located in Grapevine, Texas, Gaylord Hotels is celebrated for providing unique environments, exceptional services, and programs that bring people together in meaningful ways. The Gaylord at 1501 Gaylord Trail offers a vibrant workplace where associates, known as STARs, embody creativity, entrepreneurial spirit, and heartfelt service to guests. This established full-time seasonal position within the food and beverage category is non-management and focused on delivering impeccable guest service in a dynamic dining environment.

The role of a Guest Receptionist at Gaylord Hotels involves welcoming guests warmly and professionally upon their arrival and guiding them to available seating. The Guest Receptionist is pivotal in ensuring that guests find clean, inviting tables ready with up-to-date menus and appropriate place settings including cutlery and napkins. This position demands active engagement with guests to provide assistance throughout their dining experience and to manage the dining area's flow, especially accommodating groups or special seating needs. An essential part of the role is maintaining cleanliness across work areas, continuously verifying menu accuracy and presentation, and ensuring the standards of the establishment regarding seating availability and guest security are met. The Guest Receptionist supports the operational team by following safety protocols, reporting any accidents or unsafe conditions to management, and participating in safety training and certifications.

The role also emphasizes maintaining a professional appearance and adhering to company policies on confidentiality and asset protection. The guest interaction extends to telephone etiquette and using clear, professional communication with team members, all contributing to a positive atmosphere and team cohesion. Flexibility in job duties is expected as the Guest Receptionist may be required to undertake reasonable tasks as requested by supervisors, including standing or walking for extended periods and handling light physical work involving objects up to 10 pounds. Visitors at Gaylord Hotels can expect a seamless and welcoming experience, thanks to the dedication of the Guest Receptionist position.

This opportunity is ideal for individuals with a high school diploma or equivalent, and while no prior supervisory experience or specific certifications are required, previous experience in food service environments is considered an asset. Gaylord Hotels, under Marriott International, upholds a commitment to equal opportunity employment, fostering diversity and inclusion within its workforce. This role invites passionate candidates to join a team that values cultural diversity and provides the platform for personal and professional growth. Embracing the company’s core values, the Guest Receptionist becomes an integral part of a global team dedicated to exceeding guest expectations and delivering memorable hospitality experiences. This job at Gaylord Hotels offers both a challenging and rewarding environment where individuals can truly thrive and advance within the Marriott family.