Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
TGI Fridays is a worldwide casual dining restaurant chain renowned for its vibrant atmosphere, friendly service, and high-quality American cuisine. Founded with the mission to provide a fun and energetic dining experience, TGI Fridays has become a popular spot for guests seeking a welcoming environment to enjoy great food and drinks. The Dallas-Fort Worth International Airport location, specifically at B-10, embraces this tradition by delivering exceptional hospitality and excellent service to travelers and locals alike. This location offers guests a lively and inviting ambiance that is perfect for casual dining, socializing, and relaxation in a busy airport setting. At TGI Fridays DFW Airport, the team is committed to creating positive first impressions, maintaining high standards, and ensuring each guest feels valued and eager to return.
The role of a Host at TGI Fridays DFW Airport is vital in shaping the guest's initial and lasting impressions. This position is responsible for warmly greeting guests upon arrival with a genuine smile and eye contact, managing seating arrangements efficiently by discerning guest preferences for either the bar or dining area, and informing guests of current promotions and their service staff to guarantee a smooth transition. The host also handles incoming calls promptly and professionally, manages guest flow to optimize dining experiences, and addresses special requests or needs to uphold the brand's excellent service standards. Throughout the guests' dining journey, the host maintains a keen sense of awareness, ensuring that all needs such as drink refills are met in a timely manner without disruption. By adhering to TGI Fridays' Service Style, the host plays a key role in elevating guest satisfaction scores and fostering repeat business. The job requires a mix of interpersonal skills, attentiveness, and the ability to multitask in a dynamic environment. This permanent position offers an opportunity to be part of a well-established, internationally recognized brand with a supportive team environment and competitive compensation reflecting the commitment to quality service. Working as a host at this bustling airport restaurant demands flexibility, customer-focused communication, and a passion for creating memorable guest experiences that reflect the vibrant spirit of TGI Fridays.
The role of a Host at TGI Fridays DFW Airport is vital in shaping the guest's initial and lasting impressions. This position is responsible for warmly greeting guests upon arrival with a genuine smile and eye contact, managing seating arrangements efficiently by discerning guest preferences for either the bar or dining area, and informing guests of current promotions and their service staff to guarantee a smooth transition. The host also handles incoming calls promptly and professionally, manages guest flow to optimize dining experiences, and addresses special requests or needs to uphold the brand's excellent service standards. Throughout the guests' dining journey, the host maintains a keen sense of awareness, ensuring that all needs such as drink refills are met in a timely manner without disruption. By adhering to TGI Fridays' Service Style, the host plays a key role in elevating guest satisfaction scores and fostering repeat business. The job requires a mix of interpersonal skills, attentiveness, and the ability to multitask in a dynamic environment. This permanent position offers an opportunity to be part of a well-established, internationally recognized brand with a supportive team environment and competitive compensation reflecting the commitment to quality service. Working as a host at this bustling airport restaurant demands flexibility, customer-focused communication, and a passion for creating memorable guest experiences that reflect the vibrant spirit of TGI Fridays.
Job Requirements
- Must be able to carry natural conversations with guests without sounding scripted or intrusive
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to guests as well as being able to understand requests for assistance
- Must be able to clearly communicate guests needs to waiters, bussers, managers, etc
- Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to carry trays or supplies 10-30 lbs
Job Qualifications
- Must be able to carry natural conversations with guests without sounding scripted or intrusive
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to guests
- Must be able to understand requests for assistance
- Must be able to clearly communicate guests needs to waiters, bussers, managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to carry trays or supplies weighing 10-30 lbs
Job Duties
- Greet incoming and departing guests warmly with a genuine smile and eye contact
- Use visual cues to seat guests in either the bar or dining area depending on their preference
- Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Promptly answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of guests into the dining and bar areas and provide accurate wait times to incoming guests if appropriate
- Tend to special guest needs and requests
- Follow all relevant brand standards to deliver Fridays Service Style
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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