Host or Hostess

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Employee assistance program

Job Description

Sheraton Dallas Hotel, located at 400 Olive St, Dallas, Texas, is a distinguished establishment within the hospitality industry, renowned for its exceptional service and commitment to guest satisfaction. As a part of Marriott International, a global leader in the hotel and resort sector, Sheraton Dallas provides a welcoming environment where diversity, cultural fusion, and teamwork thrive. The hotel serves as a vibrant meeting place for guests and associates alike, delivering warm, engaging experiences that foster a true sense of belonging. Since 1937, Sheraton has built a legacy as a community-focused brand, inviting everyone to connect and create memorable moments within its more than 400 locations worldwide. Joining this team means becoming part of a global network dedicated to excellence and shared success.

The role being offered is a full-time, non-management position within the Food and Beverage & Culinary category, designed to ensure guests receive outstanding dining experiences from the moment they enter the restaurant areas. The position involves greeting guests, managing seating arrangements, and maintaining the cleanliness and functionality of dining areas. This role emphasizes attention to detail, professionalism, and the ability to support and collaborate with team members to uphold Sheraton's quality standards. Employees in this position will be responsible for assisting guests throughout their dining experience, ensuring that all settings are accurate and comfortable, and that menus and tableware meet company standards.

This position does not require previous supervisory experience or certifications, making it ideal for individuals either new to the hospitality industry or those looking to develop their careers in a supportive and dynamic environment. The Sheraton Dallas Hotel values diversity and inclusion, encouraging candidates from various backgrounds to apply and promising equal opportunity employment. Team members are expected to adhere to safety policies, support their colleagues, and contribute to a positive workplace culture. Being a part of Sheraton means being part of a mission to be the 'Meeting Place of the World,' where employees can grow professionally while delivering meaningful guest experiences.

Job Requirements

High school diploma or equivalent general educational development (GED)
No prior related work experience required
Previous experience in food service environments is valued
No supervisory experience required
No licenses or certifications needed

Job Qualifications

High school diploma or GED
Ability to work full time in a fast-paced hospitality environment
Strong interpersonal and communication skills
Customer service orientation
Ability to maintain cleanliness and organization
Teamwork and collaboration mindset
Physical capability to stand, walk or sit for long periods
Ability to lift and move objects up to 10 pounds
Adherence to company policies and safety procedures

Job Duties

Greet guests and determine group size
Seat guests by offering clean, available tables
Remove and place chairs and updated menus at each seat
Guide guests through dining rooms and provide assistance when needed
Move and arrange tables, chairs, and utensils for groups with special needs
Ensure appropriate cutlery and place settings for each guest
Check menus to confirm they are updated, clean, complete, and wrinkle-free
Maintain cleanliness in work areas throughout the day
Monitor seating availability, service quality, guest safety, and well-being
Comply with safety policies and report accidents, injuries, and unsafe working conditions
Participate in safety training and obtain necessary certifications
Keep uniform and personal appearance professional and neat
Maintain confidentiality of proprietary information and protect company property
Greet and acknowledge all guests per company standards
Communicate clearly and professionally with coworkers and handle phone calls using appropriate protocols
Foster positive working relationships and support team objectives
Respond appropriately to employee concerns
Ensure quality standards and expectations are met
Be able to stand, sit, or walk for extended periods
Move or lift objects weighing up to 10 pounds independently
Perform other reasonable duties as assigned by supervisors