Host-Hostess/Cashier

The Emerald Queen Casino, operated by the Puyallup Tribe, is a well-established entertainment and gaming destination that offers an exceptional experience to its guests in the Pacific Northwest region. Known for its vibrant atmosphere, diverse gaming options, and high-quality dining venues, the casino continually strives to provide top-notch service to visitors and create a welcoming environment for all. The Emerald Queen Casino is committed to fostering growth and opportunity for its employees, offering a dynamic workplace with a blend of cultural respect and industry expertise. It operates under strict regulatory oversight, including licensing and compliance with tribal and state gaming authorities, ensuring a safe and trustworthy gaming environment.

Within this renowned establishment, the role of Host-Hostess/Cashier is essential to the smooth operation of the casino’s dining venues. This full-time position focuses on delivering superior customer service by greeting guests warmly as they enter, managing reservations efficiently, and coordinating seating arrangements to enhance the dining experience. Starting with a competitive wage of $17.02 per hour, the position offers a wage increase to $17.61 per hour upon successful completion of the 90-day orientation period. In addition to the base salary, the role provides excellent employer-paid benefits such as medical, dental, vision, and life insurance, reflecting the casino’s commitment to employee well-being and satisfaction.

The Host-Hostess/Cashier is tasked with various important responsibilities beyond welcoming guests. They are required to maintain accurate daily receipts, ensuring that all transactions are calculated correctly and handled with integrity. This requires proficiency in making change and familiarity with computerized sales registers, demanding good manual dexterity and attention to detail. The role calls for a high degree of professionalism and excellent guest service skills, supported by good grooming habits and courteous manners at all times. Safety and compliance are also critical aspects; therefore, the position requires a valid Washington State food handler’s card along with the ability to tolerate a smoke-filled environment as part of the casino atmosphere.

Physical stamina is also a necessary component of this role, as the Host-Hostess/Cashier must be able to stand for long hours, move quickly around the venue, and climb stairs routinely. Like many hospitality roles, flexibility is key; the employee must be willing and able to work various shifts, including days, swings, graveyards, and holidays, to meet the operational needs of the casino. Furthermore, employees must comply with licensing requirements, successfully obtaining a Class III B license issued by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is mandatory, ensuring a responsible and professional working environment. Notably, the casino’s hiring practices include Indian Preference according to tribal policies, supporting diversity and inclusion within the workforce.

Overall, this position is ideal for individuals with prior restaurant experience who have a passion for guest service and enjoy working in a fast-paced, gaming and hospitality environment. The Emerald Queen Casino offers a chance to join a reputable employer with a strong presence in the community, competitive wages, comprehensive benefits, and opportunities for career development within the vibrant casino industry.