Job Overview
Employment Type
Part-time
Benefits
Competitive hourly pay
Tip-sharing opportunities
Employee Discounts
Complimentary or discounted shift meals
flexible scheduling
Paid training
Opportunities for advancement
fun work environment
team events
Cross-training opportunities
Job Description
Night Owl Pizza & Drinks is a vibrant, locally beloved restaurant and bar located in South Scottsdale, known for its delicious pizza, eclectic drink menu, and lively atmosphere. As a cornerstone of the community, Night Owl prides itself on creating a welcoming environment where guests can enjoy quality food, great music, and a fun, energetic vibe. The establishment fosters a positive and inclusive culture among its staff and patrons alike, with a focus on community engagement and delivering exceptional customer service. With plans for expansion, including a new location in Tempe, Night Owl is poised for growth and seeks to hire enthusiastic individuals who want to be part of this exciting journey.
The Host/Hostess role at Night Owl Pizza & Drinks plays a critical part in shaping the guest experience from the moment they enter the door. This position requires someone who can greet guests warmly and promptly, manage reservations and seating efficiently, and maintain an organized and professional presence at the host stand. The ideal candidate will have at least two years of relevant experience, excellent communication skills, and the ability to remain calm and organized under pressure. Working in a fast-paced and high-energy environment, the host/hostess will facilitate smooth guest flow, coordinate with servers and bartenders, and ensure the waiting area is clean and inviting.
In addition to customer interaction, the role entails taking reservations over the phone, answering guest inquiries about hours, menu items, and specials, and assisting with opening and closing duties. Teamwork, punctuality, and a proactive approach to problem-solving are essential. Night Owl values staff members who contribute to a positive work environment, embrace the restaurant's unique vibe, and engage both regulars and new guests with enthusiasm. Employees can look forward to flexible scheduling, supportive training, opportunities for advancement, and a dynamic workplace culture featuring great music and fun team events.
The Host/Hostess role at Night Owl Pizza & Drinks plays a critical part in shaping the guest experience from the moment they enter the door. This position requires someone who can greet guests warmly and promptly, manage reservations and seating efficiently, and maintain an organized and professional presence at the host stand. The ideal candidate will have at least two years of relevant experience, excellent communication skills, and the ability to remain calm and organized under pressure. Working in a fast-paced and high-energy environment, the host/hostess will facilitate smooth guest flow, coordinate with servers and bartenders, and ensure the waiting area is clean and inviting.
In addition to customer interaction, the role entails taking reservations over the phone, answering guest inquiries about hours, menu items, and specials, and assisting with opening and closing duties. Teamwork, punctuality, and a proactive approach to problem-solving are essential. Night Owl values staff members who contribute to a positive work environment, embrace the restaurant's unique vibe, and engage both regulars and new guests with enthusiasm. Employees can look forward to flexible scheduling, supportive training, opportunities for advancement, and a dynamic workplace culture featuring great music and fun team events.
Job Requirements
- Minimum two years of relevant work experience
- excellent communication skills
- ability to stay organized and calm under pressure
- availability to work evenings, weekends, and holidays
- ability to stand for extended periods
- basic math skills
- dependable transportation and punctuality
Job Qualifications
- Friendly, outgoing demeanor with excellent verbal communication and customer-service skills
- ability to stand for long periods and move quickly in a busy environment
- reliable availability for evenings, weekends, and holidays
- basic math skills for managing waits and seating counts
- dependable transportation and punctuality
- strong teamwork and time-management skills
- previous host/hostess or front-of-house experience in a bar or full-service restaurant
- familiarity with reservation/waitlist systems such as OpenTable, Resy, or Hostme
- bilingual abilities (Spanish helpful)
- enthusiasm for Night Owl’s vibe with comfort working in a themed, high-energy space
- experience in high-volume, service-oriented settings
Job Duties
- Greet guests promptly and warmly
- manage the host stand and maintain a professional, welcoming presence
- manage reservations, waitlist, and seating rotations efficiently to optimize guest flow and server workload
- communicate guest needs, special requests, and table status clearly to servers and bartenders
- answer phones, take reservations, and provide accurate information about hours, menu items, and specials
- maintain the entrance and host area—keep menus, coat hooks, and waiting areas clean and organized
- assist with opening and closing tasks as needed, including restocking host supplies and preparing the dining area
- support a positive guest experience by addressing concerns calmly and escalating issues to management when necessary
Job Criteria
Experience
No experience required
Job Location
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