Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Benefits

Paid Time Off
Employee Discounts
flexible scheduling
Training and development opportunities
supportive work environment

Job Description

RCSH is a well-established restaurant dedicated to providing exceptional dining experiences through dedicated and professional front-of-house (FOH) service. As a vibrant and customer-focused establishment, RCSH prides itself on maintaining high standards of service, cleanliness, and teamwork to ensure every guest enjoys their visit. The restaurant operates with a clear focus on customer satisfaction, incorporating a well-trained workforce that understands the importance of creating a welcoming and efficient environment for all visitors. The FOH team at RCSH plays a crucial role in the overall operations of the restaurant, acting as the first point of contact for guests and supporting the seamless... Show More

Job Requirements

  • Must be able to lift, handle and carry trays, small wares and equipment weighing anywhere from 25 to 100 pounds, depending on position
  • Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, small wares and service equipment
  • Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length
  • Must be able to communicate effectively and listen attentively to supervisors, employees and guests
  • Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items
  • Must be able to work in an environment subject to extreme cold (30 degrees), heat (temperatures above 100 degrees), and loud noises from restaurant equipment and machinery, and fumes, odors, dust and smoke

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in a customer service or restaurant environment preferred
  • Strong interpersonal and communication skills
  • Ability to work well in a team environment
  • Basic knowledge of reservation and seating management systems
  • Ability to handle multiple tasks efficiently
  • Positive attitude and professional appearance

Job Duties

  • Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers
  • Answers the telephone in a timely, pleasant and courteous manner
  • Correctly takes, confirms and documents reservations
  • Immediately recognizes and greets arriving guests, obtains guests' names, provides names to servers and directs guests to the appropriate waiting areas
  • Escorts guests to their assigned table, delivers and presents menus to all guests
  • Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan
  • Accurately quotes waiting times to guests and correctly maintains the wait list
  • Informs Manager on Duty when waiting time is running over times quoted to guests

Job Location

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