Job Overview

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Benefits

Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
flexible spending accounts
health savings accounts
Employee assistance program
Life benefits
Disability Benefits
401(k) with Company Match
Pay Access Prior to Pay Day
Dining Discounts
Carryout discounts
Retail Discounts
Wine discounts
Paid Time Off
Car Rental Discounts

Job Description

Cooper's Hawk is a distinguished restaurant and winery known for providing an exceptional dining experience paired with an impressive selection of wines. As a hospitality-focused company, Cooper's Hawk emphasizes creating memorable moments for guests through a combination of culinary excellence, personalized service, and an inviting atmosphere. With an established reputation in the hospitality industry, Cooper's Hawk has built its brand around guest satisfaction, quality, and community engagement. The company continuously invests in employee development, offering comprehensive benefits and career growth opportunities to create a supportive and dynamic work environment. Cooper's Hawk is committed to diversity and inclusivity, providing equal employment opportunities and reasonable accommodations during the hiring process and beyond. This ensures that the workplace remains welcoming and accessible to all qualified applicants.

The role of Host at Cooper's Hawk is crucial in setting the tone for every guest's visit. As the initial point of contact, the Host is responsible for greeting guests with genuine hospitality and friendliness, managing reservations, seating arrangements, and escorting guests to their tables. This position demands excellent communication skills, coordination with the service team, and the ability to maintain a smooth flow in the dining room during busy periods. The Host plays a key role in enhancing the overall guest experience by providing information about the menu, wine selections, and the facilities, all while maintaining professionalism and adherence to company standards.

This position offers a highly competitive pay structure along with numerous team member incentives and rewards. Employees benefit from a range of comprehensive medical, dental, prescription, and vision insurance plans, including telemedicine and wellness programs. Cooper's Hawk also provides employee assistance programs that support mental health, legal, and financial counseling. Flexible spending accounts, health savings accounts, life and disability benefits, and a 401(k) plan with company matching are additional components of the compensation package. Employees have access to pay before payday, flexible schedules, paid time off, and numerous discounts on dining, retail wine purchases, and other services.

Working as a Host at Cooper's Hawk not only offers the chance to be part of a vibrant team-oriented environment but also provides opportunities for personal and professional growth. The company supports career development through wine and culinary education, a career growth flight plan, milestone recognition programs, and employee referral bonuses. This position is suited for individuals who thrive in fast-paced environments and have a passion for hospitality and guest service. If you are someone who enjoys creating welcoming environments and has the skills to manage guest experiences with efficiency and grace, this role will be a perfect fit.

Overall, Cooper's Hawk values its employees as much as its guests, fostering a workplace culture that prizes teamwork, attentiveness, and continuous improvement. Joining the Cooper's Hawk team means becoming part of a respected hospitality brand that values dedication, enthusiasm, and professionalism, making every guest interaction a memorable one.

Job Requirements

  • Must represent Cooper's Hawk values
  • Must be at least 18 years of age
  • Able to thrive in a team-based environment
  • Passion for guest service and hospitality
  • Ability to multi-task and remain calm under pressure
  • Ability to lift and carry up to 40 lbs
  • Ability to stand and walk up to 10 hours per shift
  • Ability to exert fast-paced mobility for up to 6 hours
  • Ability to perform essential functions with reasonable accommodation
  • Ability to work flexible schedules including weekends and some holidays
  • Proficient in reading, writing and understanding English

Job Qualifications

  • Must represent Cooper's Hawk values
  • Must be at least 18 years of age
  • An individual that thrives in a team-based environment
  • Has a passion for guest service and hospitality-focused
  • Ability to multi-task and work calmly and effectively under pressure in a fast-paced environment
  • Ability to lift and carry up to 40 lbs
  • Ability to stand and walk up to 10 hours per shift
  • Ability to exert fast-paced mobility for periods of up to 6 hours in length
  • Ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation
  • Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
  • Must be able to read, write and understand English

Job Duties

  • Greet all guests with hospitality and friendliness
  • Execute professional and informed phone skills when answering guest phone calls and inquiries
  • Engage with guests and answer questions about food, wine, and facilities in a friendly, helpful manner
  • Educate guests on Barrel Reserve wine while escorting them to the table
  • Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic
  • Manage special seating requests of guests consistent with table availability
  • Assist with the duties of servers and service assistants as needed to maintain service effectiveness and efficiency
  • Complete necessary side work during non-busy hours
  • Maintain professional relationships and actively communicate with all managers and team members to ensure an exceptional guest experience
  • Follow departmental checklists and standard operating procedures to prepare work areas for opening, mid-shift, or closing in accordance with company guidelines
  • Maintain a professional image at all times by adhering to appearance and behavior guidelines in the employee handbook
  • Perform other duties as assigned

Job Criteria

Experience

No experience required


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