Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible schedules
Job Description
Omni Hotels & Resorts is a distinguished luxury hotel brand known for its exceptional guest experiences, elegant properties, and commitment to high standards of hospitality. With a strong presence across the United States and beyond, Omni Hotels & Resorts offers guests not just a place to stay, but an environment rich in comfort, culture, and first-class service. Each property combines distinctive local flavor with well-crafted amenities and meticulous attention to detail. This dedication translates into a rewarding work atmosphere for employees who strive to deliver excellence every single day. The company values its team members, embracing diversity and offering opportunities for growth in a supportive environment. Omni Hotels & Resorts is an equal opportunity employer committed to inclusivity and respectful treatment of all employees regardless of race, gender, veteran status, disability, or other protected categories.
The Host position at Omni Hotels & Resorts is integral to initiating guest interactions and setting the tone for a memorable dining experience. This role is tailored for individuals who are passionate about hospitality and possess a comprehensive understanding of fine dining service standards. The Host serves as the welcoming face of the restaurant, ensuring guests are greeted warmly, seated efficiently, and served with personalized attention. Beyond simply managing seating arrangements and reservations, the host embodies the operational knowledge of the restaurant, ensuring service flows smoothly while anticipating guest needs. This role requires a dynamic team player who can maintain impeccable service standards while handling the fast-paced demands of a busy, high-profile hospitality setting.
The host is responsible for upholding Omni Parker House’s service standards along with local health and safety regulations, contributing to a safe and enjoyable dining environment. Responsibilities extend to preparation for health inspections, maintaining cleanliness, and attending to organizational tasks that support both the front of house and back of house activities. This role demands strong communication skills for coordinating with management and staff as well as engaging with guests from diverse backgrounds. Hosts at Omni Hotels are expected to deliver high-quality service consistently, responding promptly and effectively to guest requests and resolving issues with professionalism and care.
Working as a Host at Omni Hotels & Resorts means becoming an ambassador of the brand’s values, providing warm, engaging, and personalized service that enhances the guest experience. It is an opportunity to develop a meaningful career in hospitality, gaining valuable skills in guest relations, service management, and team collaboration. Employment is offered with flexible hours to accommodate the fluctuating demands of the hospitality industry, including nights, weekends, and holidays. Omni Hotels supports ongoing training and development and fosters an inclusive environment where every team member can contribute to guest satisfaction and the success of the restaurant operation.
The Host position at Omni Hotels & Resorts is integral to initiating guest interactions and setting the tone for a memorable dining experience. This role is tailored for individuals who are passionate about hospitality and possess a comprehensive understanding of fine dining service standards. The Host serves as the welcoming face of the restaurant, ensuring guests are greeted warmly, seated efficiently, and served with personalized attention. Beyond simply managing seating arrangements and reservations, the host embodies the operational knowledge of the restaurant, ensuring service flows smoothly while anticipating guest needs. This role requires a dynamic team player who can maintain impeccable service standards while handling the fast-paced demands of a busy, high-profile hospitality setting.
The host is responsible for upholding Omni Parker House’s service standards along with local health and safety regulations, contributing to a safe and enjoyable dining environment. Responsibilities extend to preparation for health inspections, maintaining cleanliness, and attending to organizational tasks that support both the front of house and back of house activities. This role demands strong communication skills for coordinating with management and staff as well as engaging with guests from diverse backgrounds. Hosts at Omni Hotels are expected to deliver high-quality service consistently, responding promptly and effectively to guest requests and resolving issues with professionalism and care.
Working as a Host at Omni Hotels & Resorts means becoming an ambassador of the brand’s values, providing warm, engaging, and personalized service that enhances the guest experience. It is an opportunity to develop a meaningful career in hospitality, gaining valuable skills in guest relations, service management, and team collaboration. Employment is offered with flexible hours to accommodate the fluctuating demands of the hospitality industry, including nights, weekends, and holidays. Omni Hotels supports ongoing training and development and fosters an inclusive environment where every team member can contribute to guest satisfaction and the success of the restaurant operation.
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or food and beverage service
- effective communication skills
- customer-oriented attitude
- ability to work flexible shifts including nights, weekends, and holidays
- capacity to stand or walk for long periods
- ability to handle stressful situations calmly
- familiarity with health and safety regulations
- commitment to maintaining professional appearance
- Serve Safe certification
- valid TIPs certification
- punctual and reliable
- basic computer skills
Job Qualifications
- Hands-on food and beverage knowledge
- comprehensive working knowledge of hospitality business
- relevant host experience in fine dining preferred
- willingness to work flexible hours including nights, weekends and holidays
- highly developed customer service skills
- friendly and approachable demeanor
- strong problem-solving abilities
- proven ability to engage guests at all levels
- passion for warm and personalized service
- ability to work in fast-paced environment
- ability to handle multiple priorities
- ability to maintain positive and professional demeanor under stress
- punctuality
- ability to stand or walk for extended periods
- maintain high level of personal hygiene
- clear written and verbal communication in English
- ability to speak comfortably with guests, management, and coworkers
- computer literacy including payroll systems, Micros, POS systems
- Serve Safe certified
- unexpired TIPs required
Job Duties
- Consistent maintenance and refinement of service standards
- ensure compliance with all hotel standards and local laws
- ensure compliance with health, safety and sanitation awareness standards
- prepare daily for health department and Ecosure inspections
- perform all necessary tasks for a host including answering phones, managing reservations and table assignments, greeting and seating guests, explaining restaurant concepts
- perform side work such as organizing restaurant host stand and guest entrance, ensuring menu cleanliness
- adhere to proper trash procedures
- maintain complete knowledge of all food and beverage menu items
- report housekeeping or maintenance needs
- maintain all furniture, fixtures, and equipment
- minimize breakage
- perform proper steps of service when seating guests
- ensure high-quality table sets prior to seating
- ensure positive guest service and respond to complaints
- respond accurately and timely to guest requests
- maintain knowledge of hotel offerings and local surroundings
- contribute to restaurant sanitation and timing of service
- attend daily stand-up meetings
- contribute to the cleanliness and organization of all restaurant spaces
- execute instructions on Restaurant Event Orders
- encourage mutual trust and cooperation among coworkers
- maintain professional, neat appearance
- respond effectively in emergencies
- ensure a safe working environment
- attend all required trainings and meetings
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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