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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Work Schedule
Rotating Shifts
Flexible
Benefits
Supplemental pay tips
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
Basic Life and AD&D insurance
Paid Time Off
401(k) program with employer matching
Employee assistance program
Tuition Reimbursement
Hotel and restaurant discounts
Employee Referral Bonus Program
Job Description
The Elizabeth Hotel and Emporium, located in the vibrant heart of Old Town Fort Collins, is a unique destination where music, art, and the spirit of Colorado beautifully merge. This boutique hotel is not just a place to stay but a cultural hub that offers guests an immersive experience, from live performances at the Magic Rat to rooftop cocktails at the Sunset Lounge and locally inspired dishes at The Emporium restaurant. Each corner of the hotel exudes energy and personality, making it a beloved spot for both locals and visitors. The Elizabeth prides itself on fostering a warm, creative atmosphere... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience of 3 months or longer in a restaurant, hospitality, or customer service role preferred
- Experience with cash handling responsibilities is a plus
- Basic to general knowledge of restaurant operations and food service principles
- General knowledge of basic customer service skills
- High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
- Ability to communicate effectively in English (speak, read, and write) with guests, co-workers, and management
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, and courtesy, with a minimum of supervision
- Ability to use tact and understanding when dealing with a variety of customer service situations, including stressful and highly emotional situations
- Ability to work on more than one task at a time and follow both written and verbal instructions
Job Qualifications
- High school diploma or equivalent
- Previous experience of 3 months or longer in a restaurant, hospitality, or customer service role preferred
- Experience with cash handling responsibilities is a plus
- Must have basic to general knowledge of restaurant operations and food service principles
- Must have general knowledge of basic customer service skills
- Must have high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
- Must be able to communicate effectively in English (speak, read, and write) with guests, co-workers, and management
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, and courtesy, with a minimum of supervision
- Must be able to use tact and understanding when dealing with a variety of customer service situations, including stressful and highly emotional situations
- Must be able to work on more than one task at a time and follow both written and verbal instructions
Job Duties
- Greet arriving guests with a cordial welcome, escort them to assigned tables, present menus, and accommodate any special needs or requests
- Assign sections and notify servers of new seating to ensure guests receive immediate and proper attention
- Maintain a highly visible presence throughout the shift
- circulate through the dining room to assist servers, respond to guest requests, and assess operational efficiency
- Elicit feedback from departing guests on products and services
- take written notes to report comments to management
- Exhibit a professional appearance and maintain a friendly, cheerful, and courteous demeanor at all times
- Ensure the timely delivery of food to guests, verifying that plate presentation and food quality meet the highest standards before delivery
- Maintain complete knowledge of table, seat, and station numbers, room capacity, hours of operation, proper table set-up, and restaurant dress code
- Maintain complete knowledge of all menu items, prices, preparation methods and times, major ingredients, quality standards, serving temperatures, portion sizes, garnishes, and presentation methods
- Maintain complete knowledge of all liquor brands, wines, beers, non-alcoholic selections, glassware, and garnishes
- Strictly abide by all departmental policies, service procedures, and state liquor regulations, including those prohibiting service to minors and intoxicated persons
- Maintain knowledge of POS and manual systems
- use all equipment correctly and only as intended
- Assist guests by refilling beverages and accommodating requests for additional condiments, food items, or fresh tableware
- Clear all used tableware, napkins, and refuse from tables to bus tubs in a timely and efficient manner
- Wipe tables and chairs, and clear debris from surrounding floor areas
- Reset tables promptly in accordance with established standards to accommodate new guests as quickly as possible
- Transport full bus tubs to the dishwashing area
- maintain a clean, well-stocked, and orderly bus station at all times
- Retrieve cleaned dishes, glassware, and utensils from the dish room and distribute to service stations to maintain a ready supply
- Sweep restaurant floors throughout the shift and assist with vacuuming, general cleaning, and side work duties to maintain a clean and attractive dining environment
- Check the proper set-up of tables and seating prior to opening and immediately report any maintenance or housekeeping discrepancies to management in writing
- Keep ice stations filled throughout the shift
- Receive payment and accurately process transactions via computerized cash register, counting back change aloud for the protection of the guest and the restaurant
- Verify accuracy of all items on guest checks, confirming correct pricing, discounts, and method of payment
- Ensure all charge vouchers are completely and accurately filled out, verifying dates, charge amounts, authorization numbers, and signatures
- Distribute and account for all checks issued to servers during the shift by maintaining an accurate written check issuance log
- Count all revenues received, balance to cash register reports, and immediately alert management to any discrepancies
- Balance and reconcile computerized and manual reports at the end of each shift to present accurate daily business records to the Accounting Department
- Retrieve requisitioned items from the stockroom, ensuring requisitions are complete and correct
- stock supplies in proper places and rotate stock at all times
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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