Host - Boston Maggiano's

Job Overview

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Benefits

competitive pay
Healthcare plans
Career Development
Tuition Assistance
401(k) savings plan
employee recognition programs
Dining Discounts

Job Description

Maggiano's Little Italy is a cherished restaurant brand under the umbrella of Brinker International, a leader in the casual dining industry. Founded on the pioneering vision of Norman Brinker, Maggiano's has brought Italian-American traditions to life with a unique blend of warm hospitality and delicious cuisine since opening its doors in Chicago. The establishment prides itself on providing a dining experience that resonates with the love of family and friends, emphasizing celebration, connection, and the joy of sharing meals together. Maggiano's is more than just a restaurant; it is a community hub where guests can come to make lasting memories, whether enjoying a quiet dinner or hosting special events such as weddings, birthdays, and other celebrations.

Brinker International, with its widespread presence and reputation for excellent employee culture, positions Maggiano's as a premier destination known for good food, great times, and meaningful work experiences. The company's commitment to community service is evident through its support of organizations like the Make-A-Wish Foundation and the North Texas Food Bank, alongside internal programs designed to support employees in times of need. Maggiano's team members not only contribute to the guest experience but also partake in fostering community goodwill and making a positive impact beyond the restaurant walls.

The role of Host/Hostess at Maggiano's is pivotal as they represent the first and last impression for guests. This full-time or part-time position involves welcoming patrons with genuine warmth, managing seating arrangements, handling reservations efficiently, and maintaining accurate waitlists. Hosts set the tone for the dining experience and ensure guests feel valued from arrival to departure. Working in a fast-paced, energetic environment, hosts may also assist with phone communications and general front-of-house operations. The job requires maintaining high energy and a positive attitude during long shifts, with teamwork and guest-oriented service as central themes.

Employees at Maggiano's enjoy competitive earning opportunities and a range of benefits, reflecting the company’s dedication to rewarding hard work and commitment. Healthcare plans, including domestic partner benefits, career growth prospects through training and development programs, and tuition assistance highlight the company’s investment in their people. Additionally, Maggiano's offers market-leading 401(k) savings plans with company match, recognition programs, and attractive discounts on dining and other lifestyle products, enhancing the overall employee experience.

Working at Maggiano's means becoming part of a passionate team that values celebrating the richness of life and making every guest feel special. From the first greeting to the final farewell, hosts and the front-of-house team deliver a memorable taste of Italian Americana that keeps guests returning. If you have a warm personality, a love for people, and an eagerness to contribute to an enthusiastic, family-oriented environment, this role at Maggiano’s is a perfect fit. Join a company where your efforts are appreciated and your work brings joy to both guests and colleagues alike.

Job Requirements

  • Ability to work flexible hours including evenings, weekends, and holidays
  • Must be able to stand for extended periods
  • Friendly and approachable demeanor
  • Strong communication skills
  • Must be 18 years or older
  • Ability to multitask effectively
  • Commitment to delivering exceptional guest service

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a customer service or hospitality role preferred
  • Strong interpersonal and communication skills
  • Ability to remain calm and efficient in a fast-paced environment
  • Excellent organizational skills
  • Positive attitude and team-oriented mindset
  • Basic proficiency with reservation and seating software

Job Duties

  • Greet guests warmly upon arrival
  • Manage the seating of guests efficiently
  • Answer phone calls and handle reservations
  • Maintain accurate waitlists when necessary
  • Bid farewell to guests ensuring a positive last impression
  • Assist with general front-of-house operations
  • Coordinate with team members to ensure smooth service flow

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