Job Overview
Employment Type
Full-time
Compensation
Hourly
Up to $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
uniform provided
Job Description
The Fifth Avenue Hotel in New York City is a distinguished, award-winning luxury hotel located in the heart of Manhattan. Known for its unique blend of exceptional service, elegant design, world-class cuisine, and immersive cultural experiences, the hotel offers an unforgettable experience to all its guests. With 149 beautifully appointed guest rooms, the hotel stands out as a vibrant oasis amidst the bustling city, inviting visitors to explore New York with a sense of curiosity, discovery, and inspiration. The Fifth Avenue Hotel embraces the spirit of the city by encouraging guests to experience it like a flâneur, captivating them with sophisticated urban charm and personalized service that exceeds expectations.
As a Host (Bell/Door Person) at The Fifth Avenue Hotel, you serve as the very first and last impression for guests, playing a critical role in shaping their overall stay. This position is not just about greeting guests but also about delivering a seamless and polished experience from the moment they arrive until they depart. The Host is responsible for warmly welcoming guests with genuine hospitality and professionalism, assisting with luggage and transportation needs, and ensuring a smooth and memorable arrival and departure process. This role demands a service-oriented mindset, attention to detail, and anticipatory service to elevate the guest experience.
The Host will handle a variety of tasks, including greeting guests warmly as they enter, assisting with luggage efficiently and carefully, coordinating transportation or valet services, and providing useful information about the hotel’s amenities and services. They are also expected to manage luggage tagging, storing, and retrieval securely and escort guests to the reception desk with care. Beyond luggage and transportation support, the Host provides thoughtful, anticipatory service by engaging with guests proactively, addressing special requests, and assisting with room changes when needed. This key role helps maintain the high standards and polished image that guests associate with The Fifth Avenue Hotel.
Additionally, the Host supports operational needs by ensuring the cleanliness and organization of the guest entrance and luggage storage areas, stocking supplies, and contributing to a smooth workflow. A strong local knowledge of attractions, transportation options, and neighborhood highlights is essential to assist guests effectively and enrich their experience in New York City. The Host collaborates closely with Front Office and Guest Services teams to maintain seamless communication and service excellence, contributing valuable input on guest feedback and satisfaction.
The position requires a flexible schedule, including working weekends, holidays, and varied shifts, reflecting the dynamic and fast-paced nature of hospitality in a premier luxury hotel. Physical demands include extended periods of standing, walking, bending, reaching, and the ability to push, pull, and lift up to 50 pounds. The role emphasizes safety, adherence to hotel policies, and maintaining the highest standards of professionalism.
Compensation for this position can be up to $30.00 per hour, reflecting the value placed on exceptional service delivery. Being part of The Fifth Avenue Hotel’s Guest Services team means joining a dedicated, passionate group focused on creating a gracious and polished welcome that embodies the essence of luxury hospitality.
As a Host (Bell/Door Person) at The Fifth Avenue Hotel, you serve as the very first and last impression for guests, playing a critical role in shaping their overall stay. This position is not just about greeting guests but also about delivering a seamless and polished experience from the moment they arrive until they depart. The Host is responsible for warmly welcoming guests with genuine hospitality and professionalism, assisting with luggage and transportation needs, and ensuring a smooth and memorable arrival and departure process. This role demands a service-oriented mindset, attention to detail, and anticipatory service to elevate the guest experience.
The Host will handle a variety of tasks, including greeting guests warmly as they enter, assisting with luggage efficiently and carefully, coordinating transportation or valet services, and providing useful information about the hotel’s amenities and services. They are also expected to manage luggage tagging, storing, and retrieval securely and escort guests to the reception desk with care. Beyond luggage and transportation support, the Host provides thoughtful, anticipatory service by engaging with guests proactively, addressing special requests, and assisting with room changes when needed. This key role helps maintain the high standards and polished image that guests associate with The Fifth Avenue Hotel.
Additionally, the Host supports operational needs by ensuring the cleanliness and organization of the guest entrance and luggage storage areas, stocking supplies, and contributing to a smooth workflow. A strong local knowledge of attractions, transportation options, and neighborhood highlights is essential to assist guests effectively and enrich their experience in New York City. The Host collaborates closely with Front Office and Guest Services teams to maintain seamless communication and service excellence, contributing valuable input on guest feedback and satisfaction.
The position requires a flexible schedule, including working weekends, holidays, and varied shifts, reflecting the dynamic and fast-paced nature of hospitality in a premier luxury hotel. Physical demands include extended periods of standing, walking, bending, reaching, and the ability to push, pull, and lift up to 50 pounds. The role emphasizes safety, adherence to hotel policies, and maintaining the highest standards of professionalism.
Compensation for this position can be up to $30.00 per hour, reflecting the value placed on exceptional service delivery. Being part of The Fifth Avenue Hotel’s Guest Services team means joining a dedicated, passionate group focused on creating a gracious and polished welcome that embodies the essence of luxury hospitality.
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience required
- luxury hospitality experience preferred
- strong interpersonal and communication skills with a polished professional presence
- ability to remain composed and service-focused in a fast-paced environment
- flexible schedule including weekends holidays and varied shifts
- ability to stand walk bend and reach for extended periods
- ability to push pull and lift up to 50 pounds
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience required
- luxury hospitality experience preferred
- strong interpersonal and communication skills with a polished professional presence
- ability to remain composed and service-focused in a fast-paced environment
Job Duties
- Warmly greet guests at the hotel entrance with genuine hospitality and professionalism
- assist guests with arrival and departure logistics ensuring a smooth and welcoming experience
- coordinate transportation and support valet or car service arrangements as needed
- load unload and transport luggage with care and efficiency
- tag store and retrieve luggage accurately and securely
- escort guests to reception desk ensuring comfort and ease upon arrival
- provide thoughtful overview of hotel amenities and services
- anticipate guest needs and offer assistance proactively
- deliver packages amenities and requested items to guest rooms promptly and discreetly
- assist with room changes and special requests with attention to detail
- maintain organization and cleanliness of guest entrance and luggage storage areas
- stock and support operational needs when necessary
- maintain familiarity with local attractions transportation options and neighborhood highlights
- keep informational materials current and readily available for guests
- partner closely with Front Office and Guest Services teams to ensure seamless service delivery
- maintain awareness of guest feedback and satisfaction metrics
- consistently contribute to enhancing the overall guest experience
- practice safe work habits and follow all safety guidelines
- adhere to hotel standards policies and procedures
- perform other duties as requested by leadership in support of team and guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
