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Job Overview
Employment Type
Full-time
Compensation
Hourly
Up to $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
uniform provided
Job Description
The Fifth Avenue Hotel in New York City is a distinguished, award-winning luxury hotel located in the heart of Manhattan. Known for its unique blend of exceptional service, elegant design, world-class cuisine, and immersive cultural experiences, the hotel offers an unforgettable experience to all its guests. With 149 beautifully appointed guest rooms, the hotel stands out as a vibrant oasis amidst the bustling city, inviting visitors to explore New York with a sense of curiosity, discovery, and inspiration. The Fifth Avenue Hotel embraces the spirit of the city by encouraging guests to experience it like a flâneur, captivating them with... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience required
- luxury hospitality experience preferred
- strong interpersonal and communication skills with a polished professional presence
- ability to remain composed and service-focused in a fast-paced environment
- flexible schedule including weekends holidays and varied shifts
- ability to stand walk bend and reach for extended periods
- ability to push pull and lift up to 50 pounds
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience required
- luxury hospitality experience preferred
- strong interpersonal and communication skills with a polished professional presence
- ability to remain composed and service-focused in a fast-paced environment
Job Duties
- Warmly greet guests at the hotel entrance with genuine hospitality and professionalism
- assist guests with arrival and departure logistics ensuring a smooth and welcoming experience
- coordinate transportation and support valet or car service arrangements as needed
- load unload and transport luggage with care and efficiency
- tag store and retrieve luggage accurately and securely
- escort guests to reception desk ensuring comfort and ease upon arrival
- provide thoughtful overview of hotel amenities and services
- anticipate guest needs and offer assistance proactively
- deliver packages amenities and requested items to guest rooms promptly and discreetly
- assist with room changes and special requests with attention to detail
- maintain organization and cleanliness of guest entrance and luggage storage areas
- stock and support operational needs when necessary
- maintain familiarity with local attractions transportation options and neighborhood highlights
- keep informational materials current and readily available for guests
- partner closely with Front Office and Guest Services teams to ensure seamless service delivery
- maintain awareness of guest feedback and satisfaction metrics
- consistently contribute to enhancing the overall guest experience
- practice safe work habits and follow all safety guidelines
- adhere to hotel standards policies and procedures
- perform other duties as requested by leadership in support of team and guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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