Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Benefits
Vision Insurance
Dental Insurance
Medical insurance
401k plan
Paid Time Off
Flexible spending account
Employee assistance program
Dining Discounts
Job Description
Momofuku is a renowned restaurant group founded by Chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Celebrated for pioneering contemporary Asian-American cuisine, Momofuku has earned significant acclaim from major publications such as The New York Times and Bon Appetit magazine, which named it the "most important restaurant in America." Today, Momofuku operates several locations in New York, Los Angeles, and Las Vegas, along with a product line called Momofuku Goods that offers restaurant-grade products for home cooks. As a dynamic and innovative brand, Momofuku prioritizes culinary creativity, high-quality ingredients, and exceptional guest... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Physical ability to stand and walk for extended periods
- Willingness to work flexible hours including evenings, weekends, and holidays
- Positive attitude and team-oriented mindset
Job Qualifications
- A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
- Excellent communication, organizational, and interpersonal skills
- Ability to remain calm under pressure and resolve guest conflict
- Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
- Able to work in a standing/walking position for long periods of time
- Ability to demonstrate quick thinking and adaptability in a constantly changing environment
- 2+ years of Host, Lead Host, or Maitre D experience in an upscale, high volume restaurant
- Ability to navigate the Resy reservation system
- Proven experience learning seating charts and escorting guests to their tables
- Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
- Ability to train new Hosts in all aspects and responsibilities of the role
- A proven track record of dependability and a continuous focus on learning and development
Job Duties
- Greet all guests entering the restaurant and thank all guests leaving the restaurant
- Manage reservation system
- Ensure reservations are prioritized and seated in a timely manner
- Strive to accommodate walk-in guests whenever possible
- Clearly and politely communicate with guests when delays and/or waits occur
- Maintain an organized floor by quickly and efficiently seating guests according to company standards
- Understand and operate the reservation/seating system
- Maintain professional and warm guest communications - inside the restaurant or via phone/email
- Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
- Communicate respectfully and clearly with service team and management
- Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
- Engage management for any guest issue or complaint
- Maintain cleanliness and organization at the host stand and front door area
- Adhere to Momofuku's Cleaning and sanitation SOPs
- Additional service and/or operational tasks as determined by manager
- Adhere to grooming and dress code standards
- Assist teammates to anticipate all other FOH needs
Job Location
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