Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
inclusive work environment
Job Description
Invited is a leading company in the hospitality and service industry, established in 1957 with a mission to build meaningful relationships and enrich the lives of its members, guests, and employees. As the largest owner and operator of private clubs nationwide, Invited proudly manages over 130 country clubs, city clubs, and athletic clubs. These clubs offer an impressive array of first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers. With more than 17,000 employees, Invited is known for fostering an inclusive and vibrant company culture where teamwork and exceptional service are at the forefront. Invited is committed to providing a welcoming and supportive workplace encouraging professional growth and excellence in hospitality services.
The role of Host at Invited plays a crucial part in shaping the member and guest experience by serving as the first and last point of contact during their visit to the club. This position is vital in setting the tone for the entire club experience by ensuring a warm welcome and smooth seating arrangements. The Host diligently follows established service standards under the Food & Beverage service training program and embraces the company’s 3-steps of service to deliver outstanding hospitality consistently. Duties include greeting members and guests by name, managing seating arrangements efficiently, maintaining an organized and sanitized host podium, and assisting with member services or other team tasks whenever needed. The Host must maintain a professional demeanor, handle last-minute requests gracefully, and address any complaints swiftly to uphold Invited's reputation for excellence.
Reporting to the Food & Beverage Director, Hosts are expected to demonstrate flexibility and teamwork in a dynamic environment, supporting club operations beyond the front desk roles by adhering to all company policies and safety procedures. Attention to cleanliness, an eagerness to contribute to team success, and a commitment to personal and professional development are all integral aspects of the position. Candidates should have a high school diploma or equivalent, with previous experience in hospitality or service industries considered an advantage. Strong communication skills and the ability to handle sensitive member information confidentially are essential. Physically, the role demands the ability to stand, walk, and perform various movements for extended durations and occasionally lift or move heavy items up to 100 lbs.
Working as a Host at Invited offers the opportunity to join a respected company that values employee engagement and growth, with a work schedule that includes weekends and holidays to meet position demands. Invited provides a supportive environment where guests receive best-in-class service and employees contribute meaningfully to a positive club atmosphere. The company promotes an equal employment opportunity culture and invites candidates excited about hospitality and service excellence to apply. This role is perfect for individuals who thrive on interaction, enjoy fast-paced environments, and take pride in delivering personalized service to a diverse membership base across a range of exclusive clubs.
The role of Host at Invited plays a crucial part in shaping the member and guest experience by serving as the first and last point of contact during their visit to the club. This position is vital in setting the tone for the entire club experience by ensuring a warm welcome and smooth seating arrangements. The Host diligently follows established service standards under the Food & Beverage service training program and embraces the company’s 3-steps of service to deliver outstanding hospitality consistently. Duties include greeting members and guests by name, managing seating arrangements efficiently, maintaining an organized and sanitized host podium, and assisting with member services or other team tasks whenever needed. The Host must maintain a professional demeanor, handle last-minute requests gracefully, and address any complaints swiftly to uphold Invited's reputation for excellence.
Reporting to the Food & Beverage Director, Hosts are expected to demonstrate flexibility and teamwork in a dynamic environment, supporting club operations beyond the front desk roles by adhering to all company policies and safety procedures. Attention to cleanliness, an eagerness to contribute to team success, and a commitment to personal and professional development are all integral aspects of the position. Candidates should have a high school diploma or equivalent, with previous experience in hospitality or service industries considered an advantage. Strong communication skills and the ability to handle sensitive member information confidentially are essential. Physically, the role demands the ability to stand, walk, and perform various movements for extended durations and occasionally lift or move heavy items up to 100 lbs.
Working as a Host at Invited offers the opportunity to join a respected company that values employee engagement and growth, with a work schedule that includes weekends and holidays to meet position demands. Invited provides a supportive environment where guests receive best-in-class service and employees contribute meaningfully to a positive club atmosphere. The company promotes an equal employment opportunity culture and invites candidates excited about hospitality and service excellence to apply. This role is perfect for individuals who thrive on interaction, enjoy fast-paced environments, and take pride in delivering personalized service to a diverse membership base across a range of exclusive clubs.
Job Requirements
- High school diploma or equivalent
- Previous experience in the service or hospitality industry is an advantage
- Experience operating a multi-line telephone system
- Proven ability to handle sensitive member information with the highest level of confidentiality
- Strong communication skills with the ability to follow instructions accurately
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
- Able to lift, carry, push, and pull up to 100 lbs occasionally
- Effective communication skills, including talking and hearing, with sufficient visual acuity
Job Qualifications
- High school diploma or equivalent
- Previous experience in the service or hospitality industry is an advantage
- Experience operating a multi-line telephone system
- Proven ability to handle sensitive member information with the highest level of confidentiality
- Strong communication skills with the ability to follow instructions accurately
Job Duties
- Maintain Invited service standards as outlined in the F&B service training program
- Greet members/guests by name, providing a warm and welcoming experience
- Seat members/guests while ensuring high-quality service and attention to their needs
- Converse with members/guests in a professional manner, staying calm under pressure
- Assist service staff as needed, adhering to the Invited standards of service
- Ensure the host podium is organized and close out the podium at the end of each shift
- Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies
- Support employees and contribute to team efforts to deliver the 3-steps of service
- Notify management of any members/guests complaints immediately and practice effective service recovery
- Handle last-minute requests and changes from Members/Guests professionally
Job Criteria
Experience
No experience required
Job Location
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