Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.50 - $14.75
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive benefits
Paid vacation
long-term career growth
family-oriented business model
Supportive team environment

Job Description

Metro Diner is a well-established restaurant known for its warm, welcoming service, familiar faces, and award-winning food. Serving delicious meals in a comfortable and inviting atmosphere, Metro Diner has earned a reputation for prioritizing 100 percent guest satisfaction. The company values a culture where employees live and breathe hospitality every day, creating a family-oriented business model that fosters long-term career growth. They emphasize not only delivering delicious food but also providing an experience that makes every guest feel welcomed and appreciated. This role as a Host is a vital representation of the restaurant's overall hospitality and quality standards. The Host will be the first point of contact for guests, responsible for providing cheerful and sincere greetings upon arrival and ensuring that each guest is sincerely thanked and invited to return. The position is perfect for individuals who enjoy interacting with others, enjoy being part of a team, and have excellent communication and organizational skills.

The Host position at Metro Diner involves greeting guests warmly, managing the reservation and wait list efficiently, maintaining the front of the diner in a tidy and attractive state, and collaborating closely with other team members like servers, expo, and bussers to ensure smooth restaurant operations. The successful candidate must be able to answer phone calls promptly and handle guest inquiries professionally and gracefully. Metro Diner values employees who demonstrate genuine smiles, strong people skills, and the ability to remain calm and professional in a fast-paced, sometimes challenging environment. Experience as a Host in a similar high-volume dining establishment is a plus but not mandatory, as long as the candidate brings a positive attitude and a commitment to creating a great guest experience. Competitive benefits, paid vacation, and opportunities for long-term career growth are offered to team members, making this a great opportunity for those seeking a stable and rewarding job in the hospitality industry.

Job Requirements

  • Genuine smile
  • Commitment to positive guest experiences
  • Ability to communicate calmly and professionally
  • Ability to seat guests quickly
  • Skill in accurately recording guest names on wait list
  • Efficiency in answering phone calls promptly
  • Organizational skills for maintaining front of diner's appearance

Job Qualifications

  • Experience as a host in a fast-paced work environment preferred
  • Strong communication and interpersonal skills
  • Ability to manage waitlists and seat guests efficiently
  • Organizational skills to maintain cleanliness and order at the front of the diner
  • Ability to handle guest inquiries and complaints professionally
  • Familiarity with basic sound systems and headsets is a plus
  • Commitment to providing excellent guest service

Job Duties

  • Greet guests warmly and sincerely upon arrival
  • Manage the waitlist and seat guests efficiently
  • Answer phone calls by the second ring and provide accurate wait times
  • Maintain a tidy and attractive front dining area
  • Communicate professionally with guests, team members, and vendor partners
  • Collaborate with servers, expo, and bussers to ensure efficient restaurant operations
  • Thank guests sincerely and invite them to return

Job Criteria

Experience

Entry Level (1-2 years)


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