Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $18.00 - $22.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Tips
flexible scheduling
Light rail accessible
Professional work environment
Opportunity for advancement

Job Description

Mancuso's Restaurant is a distinguished fine dining establishment located in the vibrant heart of Downtown Phoenix, nestled within the prestigious Collier Center. Known for its exceptional cuisine and attentive service, Mancuso's stands out as a premier dining destination on the 2nd floor of the Bank of America Building at 201 E. Washington St. Its prime location is easily accessible by Light Rail, making it convenient for both employees and patrons. The restaurant prides itself on fostering a warm and welcoming atmosphere, where guests can enjoy an exquisite culinary experience paired with professional and friendly service. Mancuso's commitment to quality and customer satisfaction has made it a favorite among locals and visitors alike, creating a dynamic and bustling dining environment.

We are currently seeking enthusiastic, energetic, and personable Hosts or Hostesses to join our dedicated team. This role is pivotal in shaping the first impression guests have when entering our restaurant, as hosts serve as the welcoming face of the establishment. The position primarily involves PM shifts with occasional AM opportunities, offering flexible scheduling for candidates. Compensation for this role ranges from $18 to $22 per hour, supplemented by tips, reflecting the value we place on excellent customer service and hospitality skills.

As a host at Mancuso's, you will be responsible for greeting guests warmly, managing reservations, coordinating seating arrangements to ensure efficient flow, and maintaining communication between the front and back of house. This position requires a friendly demeanor, excellent interpersonal skills, and the ability to remain composed in a fast-paced environment. Whether you are a seasoned hospitality professional or someone with a natural flair for customer service and a great personality, Mancuso's offers a welcoming opportunity to thrive in a vibrant restaurant atmosphere.

Joining our team means becoming part of a culture that values professionalism, respect, and the joy of creating memorable dining experiences. Apply in person any day between 3:30 PM - 5:30 PM by submitting your resume, and take the next step in your hospitality career. Mancuso's Restaurant promotes a collaborative work environment where employees can grow and shine, contributing to a place where guests feel truly valued from the moment they walk through our doors.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Strong communication and interpersonal skills
  • Ability to work flexible PM shifts with occasional AM shifts
  • Friendly and professional attitude
  • Basic computer literacy
  • Ability to stand for long periods

Job Qualifications

  • Previous experience in a hospitality or customer service role preferred
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Friendly and approachable demeanor
  • Basic computer skills for managing reservations
  • Ability to stand for extended periods
  • High school diploma or equivalent

Job Duties

  • Greet guests warmly and professionally upon arrival
  • Manage reservations and guest seating efficiently
  • Coordinate seating to optimize table turnover and guest satisfaction
  • Communicate effectively with servers and kitchen staff to ensure smooth operations
  • Maintain cleanliness and organization at the host stand
  • Assist with answering phones and handling guest inquiries
  • Provide exceptional customer service and handle guest concerns with a positive attitude

Job Criteria

Experience

Entry Level (1-2 years)


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