Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $11.00 - $15.25
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Work Schedule

Flexible
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Benefits

flexible schedules
BOH shift meals
FOH meal discounts
Meal discounts for friends and family
Paid vacation
competitive benefits
Free tele-medicine
Referral Bonus
Perks at work
long-term career growth

Job Description

Metro Diner is a well-established restaurant chain known for its warm and welcoming atmosphere, familiar faces, and award-winning food. With a reputation for delivering simply delicious meals and a commitment to 100 percent guest satisfaction, Metro Diner stands out as a favorite dining destination for many. The company deeply values its culture, which is not just spoken about but lived and breathed every day by every member of the team. This dedication to creating an exceptional dining experience has helped Metro Diner become a beloved name in the hospitality industry. The restaurant chain prides itself on its friendly service and welcoming environment, making every guest feel at home.

The role of a Host at Metro Diner is critical as they represent the overall hospitality and quality of the restaurant. Hosts are the first point of contact for guests and play a vital role in ensuring that each guest receives a cheerful and sincere greeting upon arrival. The host is responsible for creating a great first impression and making guests feel valued and welcomed. Equally important is the role of the Host in thanking guests sincerely and inviting them to return, thus fostering repeat business and loyalty. This position requires someone who not only enjoys interacting with people but also possesses strong organizational and communication skills.

Working as a Host at Metro Diner involves managing guest seating efficiently to minimize wait times and maintain smooth operations in a fast-paced environment. Hosts need to accurately record guest names on the waitlist, answer the telephone promptly, and keep the front area tidy and attractive. Additionally, experience with sound systems used to call guests, as well as headsets for internal communication, is beneficial in ensuring seamless coordination with other team members such as servers, expo, and bussers.

Metro Diner offers a range of benefits to its employees, which underscores its commitment to employee satisfaction and long-term career growth. The diner provides flexible schedules to accommodate various needs, meal discounts, paid vacation after one year, and competitive benefits including free telemedicine services. Employees can also enjoy referral bonuses with no limits, perks discounts across travel, fitness, auto, event tickets, and more. This supportive environment and comprehensive benefits package make Metro Diner an attractive employer for those who are passionate about hospitality and customer service. Joining the Metro Diner team means becoming part of a great, friendly group ready to welcome new team members and support their development and success in the food service industry.

Job Requirements

  • A genuine smile
  • Commitment to presenting a positive image through warm welcoming and sincere thanks
  • Calm and professional communication skills
  • Ability to seat guests efficiently
  • Ability to accurately record guest information
  • Answer telephone promptly
  • Maintain an organized and tidy front area

Job Qualifications

  • Experience as a host in a fast-paced work environment
  • Ability to provide accurate wait times to guests
  • Strong communication and people skills
  • Familiarity with sound systems and headsets
  • Ability to handle guest questions and complaints with poise
  • Organizational skills to maintain cleanliness and order
  • Genuine commitment to positive guest interactions

Job Duties

  • Greet guests with a cheerful and sincere welcome
  • Thank guests sincerely and invite them to return
  • Seat guests at tables as quickly as possible
  • Accurately record guest names on a wait list
  • Answer telephone calls promptly by the second ring
  • Keep the front of the diner tidy and attractive
  • Coordinate with servers, expo, and bussers to ensure efficient operations focusing on guests needs

Job Criteria

Experience

Entry Level (1-2 years)


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