Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $20.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

World-class training
global opportunities
Health Insurance
Dental Insurance
Vision Insurance
family meals
rewards and recognition
staff discount

Job Description

Zuma San Diego is an exciting new addition to the vibrant culinary scene of the West Coast, bringing their world-renowned contemporary Japanese dining experience to the heart of San Diego. Zuma is part of a global brand known for its exquisite Robata grills and meticulously crafted atmosphere, delivering dining experiences that celebrate mastery, energy, and hospitality. As a leader in upscale dining, Zuma focuses on every detail from the finest ingredients to the unmatched ambiance, effectively creating a dynamic and welcoming environment for both guests and team members alike.

Joining Zuma San Diego as a Host/Hostess/Receptionist offers you the opportunity to be part of an opening team at an esteemed restaurant that not only values culinary excellence but also prioritizes team collaboration and guest satisfaction. This role is a key front-of-house position responsible for creating lasting first impressions by warmly welcoming guests, managing seating arrangements, coordinating waitlists, and maintaining an organized reception area. It requires exceptional communication skills, a friendly and personable demeanor, and an ability to effectively handle guest flow and expectations during busy dining hours. For locations where applicable, the Receptionist will also oversee coat check duties, ensuring all guest needs are attentively addressed.

Ideal candidates bring a passion for Japanese cuisine and a genuine love for culinary experiences, thriving in a fast-paced, upscale hospitality environment. Experience in high-end restaurants, hotels, or similar establishments is highly valued, particularly with familiarity in reservation and seating management systems such as SevenRooms. Flexibility with scheduling is necessary, including availability on evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality industry.

At Zuma, the team is more than just colleagues; it is a community guided by core values such as "Honor the Mastery," which celebrates meticulous attention to detail and pride in their craft, "Do Unto Others," fostering support and warmth, and "Embrace the Energy," encouraging passion and positivity. These principles create an inspiring workplace where every team member can grow and contribute meaningfully to the overall success of the restaurant.

By becoming a part of Zuma San Diego, you gain access to world-class training programs designed to educate and motivate, along with international career opportunities to experience hospitality around the globe with their five remarkable brands. The benefits package includes comprehensive health care covering medical, dental, and vision insurance, daily shared family meals, rewarding recognition programs, and exclusive staff discounts across the Azumi group worldwide. This role is not simply a job; it is a career path with potential for growth within a prestigious and expanding brand dedicated to excellence in modern Japanese dining.

Embarking on this journey with Zuma San Diego means contributing to an exceptional guest experience while developing professionally in a supportive, energetic, and passionate environment. If you aspire to be part of a bold and thriving hospitality experience, Zuma invites you to join their team and help set the stage for an unforgettable dining adventure in San Diego and beyond.

Job Requirements

  • Previous experience as a host or similar role in a high-end restaurant hotel or hospitality establishment
  • ability to communicate effectively with guests and team members
  • proficiency in reservation systems such as SevenRooms preferred
  • ability to work flexible hours including evenings weekends and holidays
  • exceptional interpersonal and customer service skills
  • capable of managing guest flow and waitlists efficiently

Job Qualifications

  • Previous experience as a host or similar role in a high-end restaurant hotel or hospitality establishment
  • experience working with SevenRooms or other reservation systems preferred
  • naturally friendly customer-oriented and skilled at creating memorable dining experiences
  • a natural team player who is at home working in sync with a large team
  • a genuine love for culinary experiences and a passion for Japanese cuisine
  • ability to work flexible hours including evenings weekends and holidays as required

Job Duties

  • Welcome guests upon arrival with a friendly greeting and escort them to their designated table ensuring a positive first impression
  • assist in managing the waitlist and seating chart optimizing table turnover and accommodating guest preferences in the absence of the Maitre D' or Reception Manager
  • provide accurate wait time estimates and manage guest expectations during peak dining hours
  • handle phone calls and inquiries for guests with to-go orders where applicable special requests and provide general information about the restaurant
  • maintain a tidy and organized host stand area including menus reservation books and guest amenities
  • assist with various tasks as needed including seating guests in the bar area helping with coat check and directing guests to restrooms

Job Criteria

Experience

Mid Level (3-7 years)


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