
Job Overview
Employment Type
Hourly
Compensation
Salary
Range $35,500.00 - $50,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Thrive Restaurant Group is a family-owned restaurant company that has thrived for over 50 years, building a solid reputation for its commitment to community and hospitality. Known best for its operation of Applebee's locations under the moniker Legacy Apple, the group embodies a strong local presence and actively engages in philanthropic activities such as supporting high school proms and raising funds for children battling cancer, with contributions exceeding $5 million. Their guiding principle, "Be a Good Neighbor," highlights their mission to influence lives positively, both for those working within the company and the broader communities they serve.
The role of Restaurant Hospitality Supervisor at Thrive Restaurant Group is an exciting opportunity designed for individuals who want to grow within the restaurant industry, particularly those aspiring to move into restaurant management positions. This hourly role centers on leading and developing the hospitality team, fostering a positive team culture, and ensuring an exceptional guest experience that drives both customer satisfaction and operational profitability. As a supervisor, you will be responsible for guiding team members like trainers, bartenders, servers, and hosts, helping them reach mastery in their roles through coaching, feedback, and skill development.
This position offers a unique blend of hands-on leadership and managerial preparation, where you will be entrenched in various restaurant operations ranging from opening and closing duties to maintaining cleanliness, safety, and compliance with health and alcoholic beverage regulations. The ideal candidate will be someone passionate about people, service, and continuous learning, with an emphasis on team building and operational excellence.
Thrive Restaurant Group prides itself on cultivating a family-like atmosphere that supports personal and professional growth. Supervisors learn on the job and are encouraged to participate in educational opportunities, professional networks, and organizational involvement to enhance their skillsets and readiness for higher management roles. This role requires a leader who can balance operational demands with interpersonal skills, maintaining a welcoming environment for guests and an empowered workforce.
In essence, the Restaurant Hospitality Supervisor is not just a position but a stepping-stone towards a rewarding career in restaurant management within a company that values integrity, community, and the development of its people. This role demands a proactive, people-first mindset, strong organizational ability, and a genuine passion for hospitality—all within a thriving, supportive corporate culture.
The role of Restaurant Hospitality Supervisor at Thrive Restaurant Group is an exciting opportunity designed for individuals who want to grow within the restaurant industry, particularly those aspiring to move into restaurant management positions. This hourly role centers on leading and developing the hospitality team, fostering a positive team culture, and ensuring an exceptional guest experience that drives both customer satisfaction and operational profitability. As a supervisor, you will be responsible for guiding team members like trainers, bartenders, servers, and hosts, helping them reach mastery in their roles through coaching, feedback, and skill development.
This position offers a unique blend of hands-on leadership and managerial preparation, where you will be entrenched in various restaurant operations ranging from opening and closing duties to maintaining cleanliness, safety, and compliance with health and alcoholic beverage regulations. The ideal candidate will be someone passionate about people, service, and continuous learning, with an emphasis on team building and operational excellence.
Thrive Restaurant Group prides itself on cultivating a family-like atmosphere that supports personal and professional growth. Supervisors learn on the job and are encouraged to participate in educational opportunities, professional networks, and organizational involvement to enhance their skillsets and readiness for higher management roles. This role requires a leader who can balance operational demands with interpersonal skills, maintaining a welcoming environment for guests and an empowered workforce.
In essence, the Restaurant Hospitality Supervisor is not just a position but a stepping-stone towards a rewarding career in restaurant management within a company that values integrity, community, and the development of its people. This role demands a proactive, people-first mindset, strong organizational ability, and a genuine passion for hospitality—all within a thriving, supportive corporate culture.
Job Requirements
- Previous experience in a casual dining restaurant
- Minimum one years of experience in a supervisory role
- Able to make decisions
- Able to identify and resolve problems
- Able to guide, direct, and motivate staff
- Able to plan and prioritize tasks
- Able to teach and train staff
- Able to monitor processes, materials, and resources
- Able to operate, repair, and maintain equipment
- Able to perform administrative tasks
- Knowledge of food safety and sanitation practices and regulations
- Able to deal with confidential information and/or issues using discretion and good judgment
Job Qualifications
- Previous experience in a casual dining restaurant
- Minimum one years of experience in a supervisory role
- Able to make decisions
- Able to identify and resolve problems
- Able to guide, direct, and motivate staff
- Able to plan and prioritize tasks
- Able to teach and train staff
- Able to monitor processes, materials, and resources
- Able to operate, repair, and maintain equipment
- Able to perform administrative tasks
- Knowledge of food safety and sanitation practices and regulations
- Able to deal with confidential information and/or issues using discretion and good judgment
Job Duties
- Lead and oversee the operation of the restaurant dining room and kitchen
- Assist the managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles
- Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
- Foster team cohesiveness and positive team working environment
- Oversee opening and closing activities
- Ensure excellent customer service
- Ensure cleanliness and sanitation
- Ensure compliance with all health, safety, and hygiene standards and policies
- Ensure compliance with all security procedures
- Ensure compliance with all alcoholic beverage regulations
- Monitor and assist with team member duties during peak times to expedite service
- Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
- Investigate and resolve guest complaints regarding food quality, service, or accommodations
- Report personnel problems to managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
- Adhere to state and federal regulations
- Explore opportunities to add value and make a difference through job accomplishments
- Learn and train about restaurant management by updating job knowledge through participation in educational opportunities
- reading professional publications
- maintaining personal networks
- participating in professional organizations
- Perform manual service or maintenance tasks as needed
- Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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