Hospitality Manager, Patina Group

Delaware North is a globally recognized leader in food service management with over a century of rich history. Founded as a family-owned company, Delaware North operates some of the busiest and most prestigious kitchens and hospitality venues worldwide. The company prides itself on delivering exceptional service and memorable dining experiences across various iconic locations such as sports arenas, national parks, casinos, and renowned restaurants. Specifically, in the Lake Buena Vista, Florida area, Delaware North manages celebrated establishments including Tutto Italia, Via Napoli, Morimoto, Vivoli Florida, The Edison, Enzo's Hideaway and Tunnel Bar, Maria and Enzo's Ristorante, and Pizza Ponte. Beyond just food service, Delaware North’s expansive operations cover diverse sectors such as sports, gaming, retail, and hotel management, offering employees numerous opportunities for career growth and mobility within a supportive, inclusive, and people-focused culture.

We are currently seeking a full-time Hospitality Manager to join the esteemed Patina Group within Delaware North. This vital position is based out of either Orlando, Florida or New York City, with significant travel requirements ranging from 50 to 75 percent. The Hospitality Manager role is a dynamic, floating leadership position responsible for ensuring that guests receive unparalleled experiences at multiple restaurant locations within the group. The successful candidate will deploy as a roving on-site leader, stepping into various venues to support daily operations, stabilize and elevate service execution, and reinforce high hospitality standards.

The Hospitality Manager will work closely with General Managers and site leadership teams to promote seamless service, high-touch guest engagement, and staff development. They will act as an ambassador for the brand, delivering personalized hospitality especially to VIP, repeat, and high-profile guests. The role involves real-time problem solving, ensuring exceptional guest satisfaction and turning any service challenges into positive, memorable moments. Candidates with experience managing luxury hospitality settings, fine dining, or VIP guest relations will find this position suits their skills well.

In addition to a competitive base salary ranging from $81,900 to $110,600 annually, Delaware North offers an annual bonus plan tied to company, individual, and location performance, along with uncapped sales incentive opportunities. This compensation reflects the company’s commitment to rewarding top talent who contribute to world-class guest experiences. Comprehensive benefits accompany this role, including medical, dental, and vision insurance, 401(k) plan with company match, paid time off, parental leave, tuition reimbursement, and exclusive employee discounts.

The ideal Hospitality Manager candidate will possess strong leadership skills, a hands-on approach to managing restaurant floors, and the ability to travel frequently between locations. They will be adept at operational evaluation and implement continuous improvements, have proficiency with hospitality-related technology such as CRM systems and reservation platforms, and demonstrate professionalism when interacting with high-net-worth individuals, celebrities, and influencers. This role offers a unique opportunity to join a prestigious hospitality group with a supportive company culture that values diversity and inclusion, career development, and a passion for delivering exceptional experiences.

If you are passionate about luxury hospitality and eager to play a pivotal role in shaping memorable dining experiences across multiple venues, Delaware North’s Patina Group invites you to apply. Join us and be part of a global legacy that celebrates great times in great places while advancing your career in a flourishing and respected hospitality company.