Hospitality Coordinator

Orlando, FL, USA|Remote

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Employee wellness programs

Job Description

Marriott International is a globally renowned hospitality company known for its exceptional hotel and resort brands. Among its prestigious portfolio is JW Marriott, a luxury brand that comprises more than 100 stunning hotels in prominent cities and prime resort locations across the world. Marriott International prides itself on creating a welcoming, inclusive environment where diversity is celebrated and every employee feels valued. The company is committed to equal employment opportunities and fostering a workplace that respects individuals’ unique backgrounds, talents, and experiences. Marriott emphasizes not just the quality of its guest experiences but also the well-being and growth of its associates through comprehensive training, development opportunities, and a collaborative community.

Job Requirements

High school diploma or equivalent
Ability to provide directions and information to guests clearly and politely
Ability to communicate and coordinate with various departments
Effective follow-up on guest requests and issues
Ability to accurately handle messages
Ability to attend to special guest requests
Maintain professional appearance and adhere to company policies
Ability to stand, sit or walk for prolonged periods
Ability to lift or move objects up to 10 pounds
Ability to work full time
No supervisory experience required
No license or certification required

Job Qualifications

High school diploma or equivalent General Educational Development (GED)
No related work experience required
No supervisory experience required
No licenses or certifications required
Excellent communication skills
Ability to maintain professionalism and confidentiality
Strong guest service orientation
Ability to work well in a team environment

Job Duties

Provide directions and information about hotel amenities, services, service hours and local points of interest
Contact appropriate personnel or departments such as Bell Services, Front Desk, Housekeeping, Engineering, Security and Loss Prevention as needed to resolve guest calls, requests or issues
Follow up with guests to ensure all requests or issues have been resolved satisfactorily
Accurately receive, record and transmit messages
Attend to special requests from guests with exceptional needs
Communicate VIP arrivals to designated staff to provide appropriate courtesies
Comply with all company policies and procedures
Report accidents, injuries and unsafe work conditions
Maintain a clean and professional uniform appearance
Keep proprietary information confidential and protect company assets
Anticipate and respond to guest service needs with genuine appreciation
Use clear professional language in communication
Handle telephones following proper protocol
Cultivate and maintain positive working relationships with team members
Support team goals
Adhere to quality assurance standards
Identify and recommend new ideas, technologies or processes to improve the organization’s effectiveness, productivity, quality, safety and/or cost savings
Stand, sit or walk for extended periods
Move objects up to 10 pounds independently
Execute other reasonable work duties as requested by supervisors