Hospitality Concierge

Four Seasons is a globally renowned luxury hospitality company recognized for its commitment to exceptional service and operational excellence. With an extensive portfolio of luxury hotels and resorts worldwide, Four Seasons consistently ranks among the top employers and most prestigious brands in the hospitality industry. The company fosters a culture of respect, inclusion, and dedication, offering employees opportunities for professional growth while maintaining a strong focus on delivering unparalleled guest experiences. Its philosophy centers on treating guests, colleagues, and partners with the highest regard, ensuring that every interaction embodies the company\'s core values of service, quality, and hospitality.

The Hospitality Concierge of Rooms at the new Four Seasons Resort represents a pivotal leadership role within this esteemed organization. This position offers a unique opportunity to join the pre-opening team responsible for launching a brand-new resort situated in a distinctive coastal setting in Southwest Florida. This resort uniquely blends the timeless luxury and standards synonymous with Four Seasons with the local culture and soul of the region, creating a one-of-a-kind guest experience. The Hospitality Concierge of Rooms oversees critical departments including Front Desk, Housekeeping, Concierge, and Guest Services, ensuring operational excellence across all areas. This role demands a strategic leader who can drive service standards, optimize team performance, and creatively contribute to the launch and ongoing success of the resort.

The role is essential for shaping the guest experience by managing all aspects of Rooms Division operations. This includes serving as the acting Director of Rooms when necessary, guiding the pre-opening setup of standards and systems, collaborating with internal teams such as Sales, Marketing, and Reservations to maximize occupancy and revenue, and maintaining clear communication channels across departments. The position also plays a hands-on role in managing high-priority guest concerns and VIP arrivals, ensuring that every detail meets Four Seasons' exacting standards.

Candidates for this role are expected to bring significant experience in high-end hospitality management, with at least 3-5 years of leadership in luxury property Rooms Division, ideally within a Four Seasons or similarly prestigious five-star environment. Expertise in pre-opening operations and stakeholder management is highly valued. The successful candidate will also exhibit strong interpersonal and communication skills, a thorough understanding of Four Seasons service culture and operational standards, and proficiency with hotel software systems, including Opera PMS. Flexibility in working hours and multilingual capabilities are additional assets.

This is a full-time leadership position that offers a competitive salary complemented by annual performance-based incentives. The role provides an extensive benefits package designed to support the overall health, wellbeing, and career advancement of the employee. Benefits include medical, dental, and vision insurance; 401(k) with employer match; paid vacation and holidays from day one; complimentary stays at Four Seasons properties globally; subsidized meals; mental wellness and fitness support; tuition reimbursement; and professional development programs. Beyond compensation and benefits, the opportunity to be part of launching a flagship resort at one of Florida\'s most exclusive Gulf Coast locations positions this as an extraordinary career milestone for hospitality professionals committed to excellence and innovation.