Hospitality & Events Manager - Flagship, NYC

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $85,000.00 - $100,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

inclusive work environment

Job Description

The Hospitality & Events Manager is a pivotal role within a premium retail environment that upholds luxury-level service and personalized guest experiences. The hiring company operates in the retail division, focusing on creating memorable in-store hospitality that aligns with an upscale brand image. This establishment is keenly focused on elevating customer satisfaction through attentive service, seamless event execution, and strategic partnership across multiple store locations including Time Machine and Meatpacking. The Hospitality & Events Manager role is a full-time position offering a competitive salary in the range of $85,000 to $100,000 annually.

This position reports directly to the Store Director and acts as a critical liaison among store leadership, corporate teams, and external hospitality management to ensure the highest standards of service are consistently delivered. The role involves managing a dedicated hospitality team tasked with delivering exceptional service marked by the Bucherer Hallmarks, a signature of excellence. By recruiting, training, and developing staff, the manager ensures that every guest interaction is personalized, proactive, and impactful. This management role also encompasses operational oversight including scheduling, performance evaluation, and budget management tailored to sustain efficient and effective hospitality services.

Beyond daily operations, the Hospitality & Events Manager is entrusted with orchestrating a variety of in-store events that resonate with the brand's premium identity. These events are crafted not only to engage guests but to foster business growth by driving client loyalty and meaningful brand experiences. The manager’s responsibilities extend to coordinating every detail of event execution such as vendor management, staffing, and beverage programming, ensuring an unmatched level of quality and guest satisfaction. Evaluating event performance and providing insights to senior leadership further enhances continuous improvement strategies and long-term planning.

The ideal candidate for this position will be a hands-on, interactive leader with extensive experience in hospitality management, ideally possessing sommelier expertise. Demonstrated proficiency in hospitality best practices, quality standards including ISO, and relevant software such as MS Office and ERP systems are essential. Exceptional communication skills coupled with strong organizational and leadership capabilities are vital to thrive in this role. The position demands a flexible schedule to accommodate operational needs, including nights, weekends, and holidays. The company is committed to equal opportunity employment, ensuring a diverse and inclusive workplace where every individual can succeed and contribute meaningfully.

Job Requirements

bachelor's degree in hospitality management or related field
proven experience as hospitality manager
sommelier experience preferred
experience in customer service or sales
proficiency in hospitality procedures and best practices
knowledge of quality standards such as ISO
proficiency in MS Office and relevant software such as ERP
excellent organizational and leadership skills
outstanding verbal and written communication skills
strong problem-solving skills
hands-on interactive management style
ability to work flexible hours including mornings, weekends, and holidays

Job Qualifications

proven experience as hospitality manager
sommelier experience preferred
hands-on experience in customer service or sales
solid understanding of hospitality procedures and best practices
knowledge of quality standards such as ISO
proficient in MS Office and relevant software such as ERP
excellent organizational and leadership skills
outstanding communication and interpersonal skills
problem-solving aptitude
bsc/ba in hospitality management
hands-on interactive manager willing and able to work with all departments
flexible schedule including mornings, weekends, and holidays

Job Duties

maintain a consistently high standard of luxury-level service and guest experience
recruit and hire qualified team members who meet the standards of premium hospitality service
train staff to deliver exceptional service with emphasis on the Bucherer Hallmarks
partner with the external Hospitality Manager to ensure hospitality personnel across all locations are recruited, fully trained and aligned with company service standards
lead pre-shift meetings to brief staff on daily specials, VIP guests, and reservations
maintain accurate and up-to-date staffing plans to meet operational needs
prepare and manage schedules to ensure retail locations are appropriately staffed for all shifts
organize and oversee daily operations to maximize efficiency, including inventory management and replenishment procedures in partnership with the external Hospitality Manager
evaluate employee performance, coordinate staff scheduling, and train team members on policies, procedures, responsibilities, and operational standards
address disciplinary matters when necessary in partnership with the external service provider
address and resolve customer complaints when required
manage departmental budgets and monitor expenses to ensure financial accountability
maintain accurate and organized operational records
prepare and review reports for senior management as required
ensure timely completion of ATAP certification for all Time Machine and Meatpacking employees
assist in developing and delivering comprehensive beverage training programs for FOH staff
conduct daily walkthroughs of all hospitality areas to ensure full compliance with brand and company standards
oversee store hosts and ensure proper use of the crowd control management tool
ensure hosts are trained in product knowledge relevant to their location
plan, coordinate, and execute in-store events in alignment with brand standards
partner with store leadership, corporate teams, and external partners to develop event concepts
oversee all operational aspects of events including staffing, vendor coordination, beverage programming, and on-site execution
monitor event performance and provide feedback and reporting to leadership