Hospital Valet Attendant ($16/Hr W/Cash Tips Daily!): Hillcrest Medical Center (Monday - Friday A...
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $20.00
Work Schedule
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading company specializing in premium parking services, dedicated to providing customers with exceptional hospitality and convenience. Known for its commitment to delivering a high-quality guest experience, Towne Park operates in various locations offering valet parking, self-parking, and other vehicle-related services. As a reputable establishment in the parking and guest service industry, Towne Park is focused on ensuring customer satisfaction through attentive, friendly, and efficient service. Their operations revolve around not only parking and retrieving vehicles safely but also enhancing guest interaction with courteous and personalized care.
The role of the Guest Service Associate at Towne Park is integral to maintaining the company’s high standards of service. This position is a full-time opportunity with a competitive hourly base pay starting at $11.50, with total compensation including cash tips ranging from $16 to $20 per hour. The work schedule is structured from Monday to Friday, 1:00 PM to 9:00 PM, offering a consistent and balanced workweek for employees.
As a Guest Service Associate, your responsibility will center on creating a welcoming and pleasant first impression for guests by providing exceptional hospitality services. This includes parking and retrieving vehicles promptly and safely while assisting guests with luggage handling when applicable. The role requires a balance of attentiveness and efficiency to ensure that each guest's interaction is positive. You will greet guests warmly using their last names, provide directions, help with reservations and taxis, and inform them about amenities and attractions in the local area. Managing the parking process involves issuing claim checks, ensuring accurate record-keeping of vehicle information, and collecting payment when necessary, all performed with a focus on safety and customer service excellence.
This position demands a keen eye for detail, stellar communication skills, and the ability to handle various physical tasks. You will operate vehicles carefully, assist with luggage, and maintain a professional demeanor at all times. Towne Park also offers employee benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, subject to eligibility based on job classification and hours worked. This role is ideal for individuals who thrive in a dynamic environment where customer service and safety are paramount, offering growth opportunities within a well-established company that values its workforce and guests alike.
The role of the Guest Service Associate at Towne Park is integral to maintaining the company’s high standards of service. This position is a full-time opportunity with a competitive hourly base pay starting at $11.50, with total compensation including cash tips ranging from $16 to $20 per hour. The work schedule is structured from Monday to Friday, 1:00 PM to 9:00 PM, offering a consistent and balanced workweek for employees.
As a Guest Service Associate, your responsibility will center on creating a welcoming and pleasant first impression for guests by providing exceptional hospitality services. This includes parking and retrieving vehicles promptly and safely while assisting guests with luggage handling when applicable. The role requires a balance of attentiveness and efficiency to ensure that each guest's interaction is positive. You will greet guests warmly using their last names, provide directions, help with reservations and taxis, and inform them about amenities and attractions in the local area. Managing the parking process involves issuing claim checks, ensuring accurate record-keeping of vehicle information, and collecting payment when necessary, all performed with a focus on safety and customer service excellence.
This position demands a keen eye for detail, stellar communication skills, and the ability to handle various physical tasks. You will operate vehicles carefully, assist with luggage, and maintain a professional demeanor at all times. Towne Park also offers employee benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, subject to eligibility based on job classification and hours worked. This role is ideal for individuals who thrive in a dynamic environment where customer service and safety are paramount, offering growth opportunities within a well-established company that values its workforce and guests alike.
Job Requirements
- High school diploma or general education degree
- Valid driver's license for the state or commutable distance
- One month related experience or training
- Knowledge of customer and personal service principles
- Ability to read, write and comprehend English
- Ability to present information effectively
- Basic math skills including operations with American money
- Understanding of 24 hour and military time systems
- Ability to operate manual transmission
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver's license for the state you are applying to work or within commutable distance from the state you are applying to work
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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