Homebuyer Concierge

Lennar is one of the nation’s leading homebuilders, renowned for its commitment to quality and excellence in the real estate industry. As a Fortune 500 company, Lennar has consistently been recognized among the top homebuilders in the United States, reflecting its dedication to building not just homes but thriving communities. The company prides itself on creating extraordinary experiences for homeowners, communities, and associates alike. Lennar’s core mission revolves around delivering high-quality homes complemented by exceptional customer service, giving back to the communities where they operate, and fostering a culture of opportunity and growth for employees throughout their careers. With a focus on innovation and customer satisfaction, Lennar continues to set the standard for residential construction and real estate services across the country.

The Homebuyer Concierge (HBC) role at Lennar is a pivotal position designed to enhance the homebuying journey from the moment a purchase agreement is signed through to closing. This role is centered on providing a high-touch, personalized, and proactive experience for homebuyers — acting as the main point of contact during the construction and closing phases. The Homebuyer Concierge ensures smooth communication between the homebuyer and the builder, which is vital for maintaining operational accuracy and customer satisfaction. The position involves managing walkthrough and closing schedules while clearly communicating expectations that align with Lennar's established processes and policies.

This role demands a polished and professional approach, reflecting the quality and integrity of Lennar homes in every interaction. The Concierge role is responsible for managing customer relationships by providing consistent updates using multiple communication channels, offering education about the mortgage and title process, and guiding homeowners through the complexities of construction and closing timelines. Additionally, the Homebuyer Concierge uses CRM software to maintain flawless accuracy of all customer interactions and documentation, ensuring seamless contract administration and timely closings.

Collaboration across internal teams such as construction, mortgage, title, and sales departments is a critical component of this job. The Concierge coordinates the flow of communication, acts as a liaison with external partners, and independently resolves complex issues that may arise, including appraisal challenges and scheduling conflicts. The position also requires participation in weekly meetings to audit home statuses, proactively addressing potential delays to keep projects on track.

Candidates for this role benefit from having strong organizational and communication skills, adaptability in a fast-paced environment, and proficiency with Microsoft Office tools and CRM platforms. Experience supporting real estate sales teams and using digital communication tools enhanced by AI, such as automated transcription and summarization software, further strengthen the candidate’s ability to excel. Flexibility in working hours and willingness to engage directly with homeowners on-site or attend offsite events are essential to meet the dynamic needs of this job.

In sum, the Homebuyer Concierge at Lennar plays an essential role in bridging the gap between homebuyers and the builder, managing the critical steps from purchase to closing with care, professionalism, and a customer-first mindset. This position offers an excellent opportunity to contribute to an industry-leading company recognized for its commitment to associates and customers alike, while growing a career in the thriving field of real estate and homebuilding.