Health Center Concierge

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

401(k) with Company Match

Wellness Program

Employee assistance program

Virtual primary care

Virtual behavioral health

competitive pay

Inclusion and diversity commitment

Job Description

Premise Health is committed to helping people get, stay, and be well by providing exceptional healthcare services. Founded with a mission to deliver amazing health through amazing healthcare, Premise offers innovative health solutions that prioritize patient experience and improve health outcomes. The company is a recognized leader in employee health and wellbeing, partnering with organizations to build and operate onsite, near-site, and virtual health centers that support the health of employees and their families. Premise Health emphasizes creating a positive patient experience by delivering personalized, convenient, and coordinated care across multiple healthcare settings. With a team-oriented culture focused on inclusion, diversity, and support, Premise Health is an employer of choice in the healthcare industry.

The role of PRN Health Center Concierge at Premise Health located in Celebration, FL, offers a unique opportunity to be part of a team that delivers top-tier, white-glove customer service in a fast-paced medical office environment. This position operates on a PRN (pro re nata or as-needed) basis, providing flexibility in schedules with shifts alternating between early morning and late evening hours, including weekend availability and at least one holiday duty annually. Fluency in Spanish or Haitian Creole is highly valued for this role to meet the diverse needs of patients.

A Health Center Concierge in this role will be the first point of contact for patients, delivering a warm, professional, and caring approach while assisting with registration, managing patient expectations regarding wait times, and navigating the health center. This role requires strong organizational, time management, and communication skills to coordinate patient care effectively. The concierge also liaises with insurance companies, other healthcare providers, and specialists to ensure smooth referrals, eligibility verification, and benefits coordination. Responsibilities extend to managing patient billing inquiries and helping resolve any discrepancies in out-of-pocket expenses or claim charges.

This position offers an enriching healthcare career path for individuals who are passionate about patient-centered care, strive for excellence in service delivery, and want to contribute to an inclusive and supportive workplace culture. Working at Premise Health means access to a 401(k) with company match, wellness programs, employee assistance programs, and virtual health services at no cost to team members and their dependents. This role truly embodies the company's commitment to workforce well-being and provides a dynamic, rewarding environment for healthcare professionals.

Job Requirements

High school diploma or GED
Prior medical office experience preferred
Willingness to work PRN schedule with rotating shifts and weekends
Ability to work at least one holiday per year
Computer savvy with good organizational skills
Fluency in Spanish or Haitian Creole preferred

Job Qualifications

High school diploma or GED
Prior experience in a medical office preferred
Strong communication and interpersonal skills
Ability to manage multiple tasks efficiently
Computer literacy and proficiency with healthcare software
Fluency in Spanish or Haitian Creole preferred
Excellent organizational and time management skills
Commitment to patient-centered care and service excellence

Job Duties

Greet patients and assist through the registration process
Extend a warm and caring approach respecting patient diversity
Keep patients informed of wait times and manage expectations
Help patients navigate the health center and escort as needed
Maintain health center standards and a welcoming appearance
Research and resolve outstanding out-of-pocket expenses and billing errors
Resolve eligibility problems, claim charges, and claim denials
Clarify if services are condition specific or preventive
Coordinate benefits information flow among dental, medical, and healthcare providers
Assure correct application of specialist provider network status
Coordinate referrals through insurance and physician offices
Facilitate transfer of medical records and lab results
Assist with arranging durable medical equipment post-discharge
Review test results with physicians for diagnosis confirmation
Arrange diagnostic tests and coordinate care for complicated medical issues
Foster communications and coordinate benefits with insurance companies
Perform other duties as assigned