Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan
Paid Time Off
flexible schedule
Employee assistance program
Virtual primary care
Virtual behavioral health
Job Description
Premise Health is a leading healthcare organization dedicated to helping people get, stay, and be well. With a mission focused on delivering amazing healthcare experiences, Premise Health operates a network of Health Centers designed to provide client employees with accessible, high-quality medical care. The company values inclusivity, respect for diversity, and exceptional patient experiences, making it a trusted provider in employer-sponsored healthcare solutions. Premise Health supports its workforce through competitive benefits, robust wellness programs, and a commitment to work-life balance, fostering a supportive and mission-driven environment.
The Health Center Concierge role at Premise Health, based in Celebration, FL, is a full-time position centered on delivering top-tier, white-glove customer service within a fast-paced medical office setting. As a vital part of the patient care team, the Concierge greets patients warmly, manages patient flow, and supports the registration process to ensure an efficient and welcoming experience. This position requires excellent organizational skills, a proactive approach to problem-solving, and the ability to communicate effectively with diverse patient populations. Fluency in Spanish or Haitian Creole is highly valued, enhancing the ability to serve a broader community.
The Concierge coordinates patient care by assisting with referrals, facilitating the transfer of medical records, resolving insurance issues such as eligibility and claim denials, and guiding patients through their healthcare journey. The role involves managing communications between various healthcare providers and insurance companies to streamline benefits and care coordination. The work schedule includes 10-hour shifts with a 4-day workweek, rotating shifts, weekend and holiday rotations, supporting a balanced work-life approach.
Premise Health emphasizes meaningful impact and collaboration, making the Concierge role an opportunity for someone passionate about enhancing patient experiences and contributing to a high-functioning health center team. Alongside competitive compensation, the position offers a range of benefits including generous paid time off, flexible scheduling, and a supportive team culture focused on overall wellness for both patients and employees. This is a rewarding role for individuals eager to grow their careers in healthcare while making a tangible difference in people’s lives.
The Health Center Concierge role at Premise Health, based in Celebration, FL, is a full-time position centered on delivering top-tier, white-glove customer service within a fast-paced medical office setting. As a vital part of the patient care team, the Concierge greets patients warmly, manages patient flow, and supports the registration process to ensure an efficient and welcoming experience. This position requires excellent organizational skills, a proactive approach to problem-solving, and the ability to communicate effectively with diverse patient populations. Fluency in Spanish or Haitian Creole is highly valued, enhancing the ability to serve a broader community.
The Concierge coordinates patient care by assisting with referrals, facilitating the transfer of medical records, resolving insurance issues such as eligibility and claim denials, and guiding patients through their healthcare journey. The role involves managing communications between various healthcare providers and insurance companies to streamline benefits and care coordination. The work schedule includes 10-hour shifts with a 4-day workweek, rotating shifts, weekend and holiday rotations, supporting a balanced work-life approach.
Premise Health emphasizes meaningful impact and collaboration, making the Concierge role an opportunity for someone passionate about enhancing patient experiences and contributing to a high-functioning health center team. Alongside competitive compensation, the position offers a range of benefits including generous paid time off, flexible scheduling, and a supportive team culture focused on overall wellness for both patients and employees. This is a rewarding role for individuals eager to grow their careers in healthcare while making a tangible difference in people’s lives.
Job Requirements
- High school diploma or GED
- Ability to work 10-hour shifts and rotate between two shifts
- Willingness to participate in weekend and holiday rotations
- Strong interpersonal skills
- Ability to manage fast-paced environment
- Basic computer proficiency
- Commitment to patient-centered care
- Fluent in Spanish or Haitian Creole preferred
Job Qualifications
- High school diploma or GED preferred
- Prior experience in medical office or healthcare setting preferred
- Excellent organizational and time management skills
- Ability to provide exceptional customer service
- Strong communication skills
- Computer savvy
- Fluency in Spanish or Haitian Creole preferred
Job Duties
- Greets patients with a smile and assists them through the registration process
- Extends a warm and caring approach to all patients respecting diversity
- Keeps patients informed of wait times and manages visit expectations
- Helps patients navigate the health center and escorts patients as needed
- Ensures health centers uphold Premise brand standards by posting only branded and approved materials and maintaining a welcoming appearance
- Researches patients' outstanding out of pocket expenses and resolves errors
- Resolves eligibility problems, incorrect claim charges, and claim denials
- Coordinates benefits information flow between dental, medical, and other healthcare providers
- Coordinates referrals for patients through insurance and physician offices or specialists
- Facilitates transfer of medical records and lab results
- May assist in arranging durable medical equipment following hospital discharge
- Facilitates reviewing test results with another physician for diagnosis confirmation
- Coordinates and arranges diagnostic tests
- Coordinates care for patients with complicated medical issues
- Fosters communication and coordinates benefits with insurance companies to create a smooth patient-centered experience
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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